Managed the annual delivery of up to $26M of data integration services to over 100 IT projects across all divisions and geographies. Supervised a geographically-dispersed delivery team of 5 employees and roughly 200 contractors. Key technologies included Amazon Web Services (AWS) and middleware products from TIBCO Software, Informatica, and Axway.Tracked project status & spending to ensure successful delivery of services. Resolved delivery issues escalated by project managers and vendor representatives. Data integrations were built using tools from TIBCO, Informatica and Axway.Standardized documentation templates resulting in improved quality of service delivery.Redesigned project estimation tools & templates to improve the accuracy and clarity of delivery estimates.Introduced a tailored delivery process to better align service delivery with projects of varying size and risk profile. This resulted in significant cost savings for some projects.Developed a financial dashboard to monitor project chargeback status to ensure there was no negative impact on the department’s budget. Managed the data integration work stream for a major program to migrate Merck’s Human Resources (HR) system to SAP. Delivered 64 batch & real-time integrations that exchanged employee data with partners and other internal systems.Supported a major initiative to outsource managed file transfer to a third party, reducing operating costs by 50%.

Defined & delivered enterprise architecture services to all business areas, with a focus on the sales & marketing functions. Also led special projects to support the portfolio management and enterprise architecture functions.Led the development of the charter & strategy for the Enterprise Architecture group that defined the group’s purpose. Created a formal definition of Enterprise Architecture services & deliverables to ensure consistent execution of architecture across the organization.Facilitated strategy development workshops to help internal business areas develop business strategies and identify programs needed to drive their strategies.Developed solution & reference architectures to support programs & projects across the enterprise.Implemented a portfolio management dashboard to collect project status and to provide senior management with better visibility to the status of projects in execution.

Responsible for the business & technical strategy for the company’s enterprise employee portal. Supervised a developer team of 6 employees and 6 contract resources to provide operational support and implement new features. Key technologies used included the Vignette Application Portal, Java, JavaScript, Oracle DBMS, CSS and HTML.Worked closely with business units to integrate their divisional content & applications into the portal.Redesigned technical strategy to emphasize re-usable capabilities. This significantly improved operational reliability while reducing support costs.Provided technical consulting to divisional IT groups on portal technology and portal best practices.

Responsible for maintaining technology standards for over twenty-five categories of technology products, including desktop PCs, laptop computers, printers, and mobile devices.Developed & evolved Merck’s global PC technology strategy to drive down technology acquisition and setup costs. Led a cross-divisional team, with representation from multiple functions, to maintain & evolve standards. Successfully shifted company from separate, division-specific desktop provisioning model to an enterprise-wide model. This reduced costs while improving delivery speed and quality.Managed relationships with manufacturers & resellers to improve service levels and reduce costs.

Developed systems for supporting the HR, Benefits, Payroll, and Environmental Resources corporate functions using Microsoft Visual Basic, C++ and SQL Server.Technical lead and developer for a touchscreen HR self-service application to enable employees to enroll in their benefits, print paystubs, and update personal information. This system was later featured in articles by Forbes and Computerworld magazines.