- Provide user support via in-app chat, email, and video conferencing for a suite of Salesforce DevOps tools including release management, monitoring, CI/CD pipelines, testing automation, and data backup/restore.- Author and maintain a library of technical support documentation.- Help with facilitating product enhancements based off user requests.- Assist leadership with mentoring and training new team hires.

- Assisting enterprise-level companies with processing workflow orders from customer to developer- Taking part in daily Scrum meetings with clients - Communicating directly with stakeholders to assess ServiceNow platform requests along with gathering additional information for the developer as needed- Utilizing Agile methodologies for increased efficiency and adaptability

- Full-stack software engineering immersive student in an intensive, twelve week, 450+ hour program focused on product development fundamentals, object-oriented programming, MVC frameworks, data modeling, and team collaboration strategies. - Developed a portfolio of individual and group projects.

- Provided audio mixes for religious services at the synagogue with over 100 events per year- Performed sound quality checks and regular equipment diagnostics to maintain the company sound system, decreasing soundcheck times by 75% and reducing maintenance costs by $1,000 a year - Streamlined the adaptation of new Digital Audio Workstations with each of the 4 major tech upgrades - Trained 100+ clients with appropriate microphone training and knowledge of venue acoustics

- Maintained regular contact with thousands of artists, booking agents, and management while identifying opportunities to deliver added value to client relationships - Communicated with 4 departments at the company such as marketing, production, and venue staffing to oversee all aspects of each event from start to finish - Grew into an integral part of the event programming and calendar management at 3-4 music venues in Chicago, with 300-700 capacity and full to sold-out ticket sales- Monitored the 3 majority social media platforms (FB, IG, Twitter) and 4+ online publications (Pitchfork, Stereogum, Pollstar, BrooklynVegan) for industry trends regarding developing artists and club events

- Filled assistant roles at the music festival, including setup of music equipment and A/V installation for 30 ft tall L.E.D. video equipment implemented in performances- Coordinated festival logistics between 10+ departments overseeing 60,000 attendees and artists- Guided scheduling and transport for the artists to and from the festival during the 15-hour workdays

- Answered a high volume of customer calls on a daily basis, averaging 10 to 15 calls per hour- Offered advice and assistance to 100+ customers a week, paying attention to special needs or wants- Trained with Zzounds backend system to manage accounts, update payments, and modify orders