Oversee the end-to-end Product Management of all Merchant Experience products, spanning digital onboarding, portals, reporting, mobile apps, wallet, card, and back-office portals. Additionally, I lead the Product Design function, ensuring a seamless user experience across all products.

Responsible for all merchant facing products such as onboarding, self service and merchant portal. Also responsible for the customer experience across all Network International acquiring products.

Responsible for the launch and product management of a retail POS / ECR solution

My role is to transform our stores for the digital age and eliminate the barriers between bricks and mortar and eCommerce retailing.I follow a 4 step approach:1- Launch basic Omni-Channel ops as a minimum requirement (In-Store ordering, Click & Collect, Store Fulfilment and Online Returns to Stores). I not only launch these services, but drive performance from a customer usage, sales and operations.2- Enable the stores digitally by using our eCommerce platforms in-store through introductions of digital tools such as clientelling, kiosk apps, store app features such as Scan & Go and stock checking. I ensure at each point, customer data is collected as to be utilised to drive a single view of customer, for example, through eReceipts.3- Re-Engineer retail processes to ensure they are suited to Omni-Channel retail. For example, removing in-store home delivery processes and replacing with a digital channel. The orders join the eCommerce order flow and deliver the same experience no matter where the customer chooses to order from. Or, changing the supply chain processes in stores to ensure all store fulfilled eCommerce orders are dispatched on time and in full to the customer.4- Changing the way retail is performed to enable a culture change. For example, L&D, allocating all digital sales to stores and re-designing store KPI's to include digital.Achieving these ensures our customers are offered the maximum choice, convenience and availability and our brands are their number one destination. Launched to date:Click & Collect for 8 brands in 12 countries - 25% of all on-line orders.Store fulfilment for 6 brands in 3 countries- 100% of all on-line orders.In-Store ordering for 6 brands in 12 countries - up to 79% of all on-line orders.On-line returns to store for 8 brands in 12 countries.Scan & Go for 3 brands - up to 5% of store transactions through this channel.eReceipts across MENA - over 80% of store transactions capturing data with a digital receipt.

My role in Landmark Groups Web Team was to introduce and manage all Omni-Channel operations for all of our brands in all of the territories we operated.I joined with a blank canvas, no Omni-Channel services live. I therefore created all plans, requirements and processes for all services which were launched under my leadership and even those launched since I left the business. This was the result of my first 9 months in the group where the strategy was to focus on other projects, giving me the time to plan for all launches.Launched:Click & Collect for all digital brands - up to 50% of all orders.Online returns to store for all digital brands.In-Store ordering for key brands - up to 48% of all on-line orders.Mobile POS for key brands.Project managed the launch of our eCommerce sites in The Kingdom of Saudi Arabia.Commenced the Store of the Future programme which is now live.

I joined Debenhams Head Office at the inception of the Multi-Channel (now Omni-Channel) retailing revolution.My role was to identify, launch and manage all in-store Omni-Channel operations in the United Kingdom and Republic of Ireland.Launched:Store Fulfilment (Debenhams Endless Aisle) - fulfilling over 21,000 orders a day from store stock.Click & Collect - over 40,000 orders a day collected from our stores.In-store ordering (Kiosks) - over 6% of on-line orders placed in store.On-line returns to stores.eReciepts - average of 17% of store transactions with an eReceipt.I also spent a vast amount of time educating our store teams on the future of retail and why Multi-Channel / Omni-Channel retail needed to be embraced to ensure future stability. I did this through training and coaching programs, including a national vocational qualification in Multi-Channel and also through changing retail practises such as allocating all digital / eCommerce sales to stores and ensuring all store managers were given digital KPI's.

I joined Debenhams on the graduate training scheme in 2008.