Leading the European Customer Support organization to identify and resolve (reactively and proactively) network, software and hardware problems; cooperate with Engineering, Customer Fleet Managers, Field Service partners as well as owner of ChargePoint stations and drivers. Support the operation of 3rd party charging stations integrated into ChargePoint ecosystem.

Responsible to provide Customer and Product support to the worldwide fleet of INNIO gas engines by leading the global Technical Support organization. Provide proactive maintenance input to service operations & customers by leveraging software diagnostics and engine analytics algorithms to optimize maintenance cost and minimize unplanned downtime. Cooperate with Engineering and Quality departments to define product and process improvement.

Led SHELL and GE quality initiatives across GE products and services coordinating the activities across the HQ’s and related business units. Identified and coordinated cross functional product and process improvements, leveraging lean six sigma tools and traditional quality methodology. Monitored key quality issues related to project execution and installed fleet; ensure timely resolution of Root Cause Analysis implementing containment, corrective and preventive actions.

Provided global leadership of the O&G Quality Product Regulatory program. Developed, executed and coordinated the cross-functional quality program aimed to improve the O&G product compliance to regulatory standards. Built up the Product Regulatory Global organization to cover all O&G P&L’s and Functions (Quality, Engineering, Supply Chain) and implemented processes to ensure worldwide technical mandatory requirements are captured and considered during bidding phase and finally implemented into products and services delivered to the customers.Developed global communication strategy & training programs to increase company competences on technical regulatory matters.Developed Regional teams in China, Australia and Russia/CIS driving Regulatory competency into the regions, providing regulations early warnings to the Business Units operating in these regions. Initiated advocacy program with local regulators.

Re-designed Plant organization enforcing Lean Manufacturing from management level. Started the Lean deployment via people involvement, Kaizen events, Concern and Communication plan.Reduced of 50% customer claims and overall reject parts (2009 vs 2008) thanks to empowerment of new Quality organization, people involvement in prevention and root cause analysis. Re-sized the company during end-2008 recession reducing both variable and fixed cost while maintaining profitability and customer satisfaction Supported Sales & Marketing departments and directly customer car assembly plants to introduce new products and issue resolution.

Defined 3 year strategy, setting goals and objectives for different departments with roles and responsibilities. Introduced quarterly reviews to monitor and control operations via main financial and operational indicators (sales, orders, op margin, etc. ) consolidating different legal entities part of KA&KA group.Started design & production processes review with technical department and production facilities introducing basic lean manufacturing principles. Performed due diligence and acquisition of new factories in Serbia and Moldavia.

Obtained Global Star re-certification and improved overall EHS performances achieving zero accidents (OSHA) and no environmental violations.Applied use of Lean Manufacturing and Action Work out tools to increase plant efficiency and improve first pass yield from 79 to 83% (269 tons recycle reduction)Drove plant Cost out initiatives that resulted in 680K$ cost saving in 2006 reducing conversion cost of 14% (polycarbonate sheets extrusion for civil and aeronautical applications).Supported Sales & Marketing departments with European customer base.

Managed and led the site to obtain EHS Global Star certification in 1Q05 and ensured zero accidents (OSHA) for 2 years operations.Maintain Cost of quality below 1% of sales for 3 years as per HQ target resulting in winning Aero Energy Quality Cup.Reorganized Site organization & processes applying Six Sigma and Lean Manufacturing tools setting a model (by product) that has been successfully exported to Houston and Norway plants.

Managed a cross-functional and international team (Greenville, SC; Schenectady, NY; Palo Alto, CA and Florence, Italy) to design, manufacture and test the catalytic-GE gas turbine. Coordinated funding organizations reporting progresses during international fairs (Power Gen Europe). Developed the new ultra-low 5ppm NOx-CO for the Catalytic GE10 gas turbine (reached 3ppm during full test).

Led Six Sigma and Lean Manufacturing projects for Reciprocating Compressors division. Responsible for re-engineering & cost out programmes integrating purchasing, commercial and engineering departments.