David Pilot Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Denver, Co, Us

Performed analysis required for transition from incumbent, third-party ICM (Xactly Incent) to new platform (Varicent/Symon.AI). • Specific activities include RFP reviews, data modeling, functional/non-functional user story definition, systems integration with internal finance and operational systems, UAT plan definition and execution, user on-boarding, and decommissioning of existing platform.• Acted as Product Owner and System Administrator post-implementation

Santa Rosa, Ca, Us

Working in an Agile/Scrum development environment, performed technical business analysis tasks related to the creation and implementation of an online banking platform for an agricultural financial institution (bank). Given that this implementation used a commercial, off-the shelf product (Alkami), worked with both vendor and internal development to develop requirements for APIs and other custom configurations to meet the needs of the user community. Used JIRA and Azure DevOps to perform the majority of this work. Also worked with internal data warehouse developers to define views specific to the new platform and ensure that data mappings were sound, that data integrity would be maintained and that any ETL activities were performed efficiently. Also acted as the team’s technical data steward and was responsible for defining new data elements, maintaining quality of existing data, and ensuring integrity of data lineage.

Working at the direction of the Principal Registrar, performed quality management auditing tasks related to ASQ/ANSI/ISO 9001:2015. To include: documentation of the registering firm’s products/services, management representation, quality management processes, working environment, external providers, etc. Also made remediation recommendations in the event of non-compliances.

Monroe, La, Us

Within Centurylink’s enterprise, government and small business spaces, designed, developed and implemented ordering, billing and provisioning applications using the Salesforce.Com platform. Integrated with other in-house systems and third-party applications (to include Avaya ACDs and IVRs). Designed and maintained associated support applications (e.g., reporting, dashboard and approval processes). Depending on specifics of the business need, either worked in collaboration with IT groups or independently.Regularly interacted with a diverse group of cross-functional organizations to audit, analyze and improve operating performance of both customer-facing and back-office (OSS) functions. Employed analytical tools (SAS EG, MS Access and Excel) to model process performance, develop appropriate performance metrics and improve operational effectiveness. Created dashboards and other reporting mechanisms (to include backend data integrations) to deliver KPIs to management. Designed and implemented solution strategies to bridge performance gaps.

Monroe, La, Us

Designed, developed and managed end-to-end business processes, supporting systems and infrastructure in support of the Alternative/Emerging Markets and Partner sales channels. Routinely engaged in use case/requirements development, process implementation and training as required. Performed day-to-day inventory management (including ordering, billing, reverse logistics and disputes) of approximately $1 million dollars in wireless handset inventory in support of Indirect Retail sales channel.

Us

Operated in a high-speed, high-volume 24X7 web development environment. Drove enterprise-wide system/business process improvement initiatives. Architected and implemented the continuous process improvement infrastructure and methodology used for all process engineering initiatives. Designed and led operation of the firm’s customer facing Service Level Management System as well as associated KPI (Balanced Scorecard) dashboards and reports. Project managed multi-organizational teams in designing, developing and deploying processes related to the software development lifecycle and customer facing business systems. Was responsible for generating strong business cases to justify improvement initiatives. Regularly interacted with senior executive management to present those cases for funding.

Oversaw development, enforcement and management of quality assurance processes related to MCIWorldCom’s enterprise-wide Year 2000 remediation effort. Ensured that all organizations adhered to established process parameters and reporting requirements, statused upper management on compliance efforts, managed IV&V processes and facilitated on-going compliance and development of contingency plans for post Y2K activities. This effort involved managing over 150 applications and 30+ Project Managers.

Richardson, Tx, Us

Using standard TQM tools and techniques, reengineered back-office and software development processes. Led multifunctional teams in process requirements elicitation, process mapping, value-add/non-value add analysis, metrics engineering and production implementation of all reengineering efforts. Acted as Project Manager/Business Analyst during the development of a web application designed to house and track project/release management information during the development lifecycle.

Richardson, Tx, Us

Engaged in all facets of the software development lifecycle: from requirements gathering through post-implementation support. Managed maintenance and enhancement development of SmallTalk client/server GUI application used by LEC Order Processing/Ops personnel to manage CARE provisioning and OBF (Outbound Billing Forum) compliance. Designed, programming and tested COBOL/CICS/DB2 applications related to network provisioning in a telecommunications environment. Proficient with MVS/TSO/ISPF and utilities such as: ProEdit, Intertest, File-Aid, and SPUFI. Prepared procedures for project application migrations using ENDEVOR. Served as primary point of contact for coordinating project migrations with client's (MCI) Technical Support Team.

Developed and implemented Total Quality Management (TQM) systems, including quality planning (policy and objectives formulation), quality deployment and continuous improvement of all quality assurance programs. Participated in the development of the firm's Just-In-Time (JIT) and Total Preventive Maintenance (TPM) programs. Designed and implemented SPC program, process corrective action program and incoming material reporting program. Developed and coordinated quality training program. Actively involved with customer interfaces and auditing of internal quality functions. Worked with both DL and IL employees as trainer, facilitator and statistical problem solver. Acted as point of contact for all customer concerns regarding quality. Managed the SPC Coordinator and reported directly to President.

Ba Information Systems/Operations Management, Information Systems And Operations Management

Education record