David Pincus Email & Phone Number

Sydney, NSW, AU

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

I lead a team of talented Process Improvement specialists within Bupa's Healthcare Insurance business.

London, GB

• Managing a team of Black Belt Project Managers and Business Analysts to identify and deliver efficiency, risk, quality, and customer improvement strategies for Wealth and Personal Banking business unit stakeholders.
• Led end-to-end customer journey review and diagnostic of Deposits, Credit Cards, and Personal Loans. Using lean tools and DMAIC methodology, I uplifted Loan applications by 12% while reducing credit processing time by.

Sydney, New South Wales, AU

• Created IAG's Continuous Improvement Framework that transformed corporate culture from a reactive and solution focused to a problem-centric mindset with optimal pathways to validate customer impact.
• Completed over 15 investigations resulting in $7M less premium leakage, 4% lower cost per claim, and a 6-point jump in customer experience Net Promoter Score.

Sydney, New South Wales, AU

• Expert Lean coach, trainer and facilitator aligning customer focus, business process, Lean capability and the reduction of total controllable expenses.
• Founding member of IAG’s customer journeys programme combining design thinking, lean start-up and agile methodologies to transform the customer experience through digital technologies.

Sydney, New South Wales, AU

Lean trainer, opportunity identification and project manager for IAG's centralised continuous improvement team completing 9 projects returning overall benefits over $1m.

• Head of Strategy - Australian Visa Processing (2017)
• Transformation Improvement Manager - National Broadband Network (2016)
• National Process Improvement Manager - First Mortgage Services (2016)
• General Manager Transformation and Performance Improvement - Fletcher Building (2015)
• Strategy Consultant - Supply Nation (2015)
• Master Black Belt - ING (2014)

Floreat, WA, AU

Lean Six Sigma instructor, certification assessor, and coach.

US

• As a McKinsey Implementations practice consultant, I helped clients build the capability to accelerate, sustain and capture the value generated through business improvements. Recovery and Transformation clients.
• Telecommunications - 50% reduction in dark fibre lead-time delays through value stream analysis.
• Coal - $90m annual cost saving through group-level opportunity identification, cross-site collaboration and local project management.
• Aluminium - The project team's bottom-up costing analysis achieved more than $100m in savings and a significant corporate strategic shift.

Sydney, NSW, AU

Provided operational, design assurance, quality management and reporting support to the National e-Health Transition Authority's authentication service.

Zurich, Zurich, CH

Developed and implemented a business process model improving profitability of Zurich's marine insurance division, Associated Marine, without negatively impacting its market leading position.

AU

Co-founder of RailCorp's Corporate Lean Six Sigma practice established to enable the delivery of strategic efficiency projects across corporate and service delivery groups.

Macquarie Park, NSW, AU

• Lean deployment - Enabled the successful deployment of Singtel / Optus Lean by consulting on the first wave of projects, creating a project selection framework and advising on training structure and content.
• Supply chain - Implementation coach and project manager reviewing the end-to-end mobile device supply chain.

Sydney, NSW, AU

• National Australia Bank - Designed and facilitated a financial-services-specific Lean Boot Camp that combined Lean concepts with a GE-style “Workout” engaged employee environment.
• Bank West - Completed training and coaching on Lean techniques within financial services environments for BankWest’s Business Improvement Team.

Chicago, US

Customer Loyalty and Growth - Implemented an Asia-wide customer centred marketing initiative to drive measurable organic growth and intense customer loyalty through the use of the Net Promoter Score technique.Ultrasound Business Process Reengineering - Lead the transition of Ultrasound factories in Japan, China, Korea and India to a build to order.

Chicago, US

Six Sigma coach, project mentor and internal business consultant for the ANZ Ultrasound business.

Chicago, US

Lead System Architect for a web-enabled software delivery system delivering US$102M in-year incremental revenue.

Chicago, US

Enabled the self-service delivery of legacy 3270-mainframe information to field engineers globally through state of the art wireless technologies including Web, WAP, PDA, and Interactive Voice Response.

Chicago, US

Project manager for the implementation of a GE-branded wireless RF tracking technology for portable assets within healthcare facilities, including a web-enabled service delivery system for in-house biomedical departments.

Chicago, US

Systems Engineer, Global R&F EngineeringProject manager and image quality expert for a brand new radiography & fluoroscopy x-ray system designed and manufactured in Budapest, Hungary. Design Engineer, Academic Research (Duke University)Used Six Sigma tools to design a phantom for use in proving the clinical feasibility of CT Fluoro based Virtual.