Built and configured computers for staff, ensuring optimal performance and security.•Installed and maintained software applications for cyber threat protection.•Provided exceptional customer service by responding to client inquiries, addressing concerns, andresolving issues promptly and effectively.•Set up and maintained network infrastructure for secure and reliable data transmission.•Provided technical support to troubleshoot hardware and software issues.•Managed IT inventory to ensure timely upgrades and replacements.•Contributed from inception of the lifecycle for TopBusienssClass.com. Worked as part of QA team onimplementation of web application that included both client visual user interface and full backend sales/flight search engine system.

Provided exceptional customer service to high-profile clients while selling premium travel packages.Managed a portfolio of clients, delivering customized travel solutions that met their unique needs and preferences.Achieved consistent sales growth by cultivating strong client relationships, driving customer loyalty and repeat business.Conducted thorough research on destination options, airline products, and local accommodations to provide clients with the most up-to-date and relevant travel information.Acted as a subject matter expert in international travel regulations, ensuring compliance with government regulations and company policies.Contributed to team success by mentoring junior consultants, sharing knowledge, and collaborating to meet shared goals.

Performed hardware QA processes by using various tools and equipment to meet laboratory grade spec and calibration.Conducted on-site equipment diagnosis and inspection for clients across the bay area.Performed repairs on-site and determined if further maintenance was required at the warehouse.Set up loaner and temporary equipment for full operation to minimize downtime for clients.Set up test cases and other QA processes aimed at achieving flawless operation of various Robotic, Lab equipment, machinery, and lab automation.

Designed and implemented preventative maintenance programs to reduce repeat repair visits by 30%.Conducted diagnostic tests and utilized engineering software to troubleshoot complex issues.Sourced specialized tools and equipment from vendors to improve repair capabilities.Fabricated custom parts for high-performance vehicle repairs using CAD and CAM software.Tracked and analyzed performance metrics to optimize shop operations.