Senior Manager in Accenture Applied Intelligence practice with a primary emphasis on Data Visualization, Information Management, Business Intelligence, and Analytics. Delivery expert in Scaled Agile Framework, bringing creative agility to the world of data where others tend to fail.The following is a representative sampling of typical work over 16 years at Accenture, during which time David played a wide variety of roles. The last several years focused primarily on Delivery Lead roles, which entailed full end-to-end program estimation, staffing, financial, and delivery responsibilities.*Global Professional Services Organization – STE/RTE/Coach – Global Payroll Transformation*After the failure of their first major deployment, which impacted reporting and taxes for all North America, the organization needed to rethink their approach in multiple areas. The result was streamlined delivery planning, consistent cross-geographic code and processes, reliable initial quality and DevOps support, and transparent real-time status reporting at all levels.• Assessed the definition of Product and refined it from a set of technical requirements to a backlog based on functional needs and business processes. This enabled consistency of definition, prioritization, and planning from country to country• Changed the usage of delivery tools (Azure DevOps) to allow for simplified reporting, managements of backlog, alignment of code and documentation, robust testing, and post-deployment DevOps management• Restructured delivery teams to enable focus on key process areas and improve consistency of the solutions across countries• Changed QA processes and delivery planning to make sure business processes, workflows, code, and test automation mechanisms were all tested and complete before moving to subsequent tasks

*Major Financial Services Organization – Delivery Lead – Strategic Data & Advanced Analytics*Utilizing SAFe, led a program which created major advances in service levels for members, including enhanced visibility, alerting, new product development, and proactive services to help financially at-risk members. The solution leveraged big data, AI, machine learning, NLP, and advanced visualization and analytics capabilities fully hosted on Azure.• Fixed financials, team engagement, and delivery quality issues by restructuring the team pyramids• Added transparency and weekly cadence to change communications with the client• Engaged rigorous quarterly top-down QA and team engagement reviews from leadership external to the program• Created Centers of Excellence for Testing and Reporting/Visualization to improve quality and consistency of delivery*Global Pharmaceutical Company – US Delivery Lead – Commercial Information Management Platform*Responsible for estimation and delivery of 20+ projects and escalated production support across all brands to enable analytics solutions across all commercial activities including 4 critical new product launches. These improved the ability to support commercial product launches with flexible dates, decreased the cost of development and support, and improved initial and ongoing quality and reliability of the platform.• Improved project ingestion, scoping, and estimation processes to reduce overall costs and predictability• Introduced agile principles to improve communication and provide delivery flexibility while creating a collaborative environment for change management• Led development of automated business-driven solution for support of product expansion via new FDA indication approvals• Created proactive engagement across global regional teams to ensure consistency of solution designs, client engagement, and offshore development utilization

*Global Resources Company – Agile Coach & Delivery Lead – Supply Chain Innovation Center*Led the client through a transformation to SAFe delivery in their global supply chain innovation center. Established technical platforms to accelerate future AI/ML and IoT delivery and simultaneously delivered solutions with an 8x value multiplier.• Led successful deployment of multiple high-value AI/ML, analytics, and IoT POCs and pilots leveraging native Azure Cloud technologies.• Managed all scope, code, testing, CI/CD deployment, and documentation within a single Azure DevOps instance.*Major Entertainment Company – Development Lead – Centralized Data Platform*Managed a distributed team and drove innovation in dynamic dashboards and reports for a combination of command multi-screen center-style live guest management engineers, mobile real-time guest engagement, and executive analytics. This was the data core of a major investment in a solution to create improve guest experiences, leveraging new technologies and multiple upstream and downstream applications.• Ingestion and storage of massive amounts of data, summarization, and predictive analytics coupled with real time data from multiple systems generating millions of records per day• Innovation in analytics tool usage, visualization methods, data storage and transmission techniques, and real-time integration with source and client applications*Global Pharmaceutical Company – Program Lead – Customer Model BI*Worked with Global Business Intelligence to consolidate disparate, siloed efforts across brand families. The company realized significant cost savings via vendor contract reductions, reduced headcount dedicated to manual data assembly, and improved consistency and reliability of reporting across brands and business units.• Rationalized and standardized reporting across all brand families• Identified vendor redundancies• Designed and initiated an agile BI factory for commercial data and analytics

*Major Health Payer – Agile Coach – Digital & Analytics Transformation*Guided the business, actuarial, and IT organizations through transformation for successful delivery of advanced analytics models and visualization solutions. This allowed for improved management and prioritization of scope, increased solution throughput, and simplified budgeting for IT and the Business-area customers.• Facilitated extensive user workshops• Conducted leadership and team training• Authored their Agile Playbook*Major Beverage Company – Proxy Product Owner and Scrum Master – Advanced Planning System*Responsible for product definition, design, and architecture for a centralized portal and workflow management system that coordinated all annual brand planning efforts across 7 functional areas. The solution streamlined and provided a coordinated portal for nationwide planning for all aspects of commercial sales for retail and on-premise customers, distributor engagement, marketing, finance, and production. • Managed interactions with the Product Owner• Oversaw solution architecture and delivery• Collaborated with multiple interrelated product development workstreams• Led sprint reviews* Global Pharmaceutical Company – Advisor and Designer for BI Center of Excellence*Designed and guided the implementation of an agile BI delivery organization with distributed, federated capabilities to enable quality and consistency along with flexibility and exploratory independence across business units. The CoE, coupled with architectural design and governance, enabled the company to minimize information silos, reduce cost of development and maintenance, and improve the consistency and reliability of executive and product-level reporting and analytics.• Facilitated extensive user workshops• Conducted leadership and team training• Authored their Agile Playbook• Defined organizational model for the CoE and data governance capabilities

Company Confidential (IT Professional Services)• Developed a startup IT consulting company’s business plan, including services area structures, associated financial projections and internal policies• Project Manager and Business Analyst for a privately-held education services provider. Determined requirements and design for a custom application and built and managed the development team. The project enabled the client to significantly expand its business operations.• Analyzed results of a failed project performed by a different firm and developed a strategic technology plan and budgets. The work enabled the client to prioritize and roll out its services in an effective manner, utilizing expanded revenues to move through the remainder of the plan.Company Confidential (Lighting Manufacturer)• Provided technical consultation for a local manufacturer migrating from a custom application to a packaged ERP system. Responsible for data migration and business intelligence.

• Standardize application development procedures. This improved the process along the entire life cycle of development, providing standards for gathering requirements, determining Buy vs. Build decisions, assessing risk, generating application design, and incorporating change management procedures. The improvements provided compliance with SOX, HIPAA, and CMS (Centers for Medicare & Medicaid Services) by addressing or pre-empting audit findings. Procedures also conformed with ISO and the 3-tier systems infrastructure.• Worked with the PMO to develop their Project Management Methodology, Systems Development Life Cycle (SDLC), and 3-Tier application security structure. Descriptive explanations and detailed process flows were created. These efforts reduced confusion among developers and business analysts regarding which documentation, signatures, and procedures were required at various points within the SDLC. This has removed unnecessary delays and has improved documentation.

Responsible for reorganizing consulting services, establishing business alliances, developing new clients, and managing projects.•Solidified and expanded the relationship with Business Objects to build a BI practice and establish a successful certified training center•Project lead for the selection and design of a CRM solution for a multi-discipline professional services organization. The project improved internal and external communications, customer service, and information flow.•Oversaw the selection and implementation of an ERP solution for a plastic injection molding company. The project increased profitability through improved front-office processes, identified quality assurance gaps, improved production scheduling, decreased scrap, and improved system and network reliability.•Managed the design and rollout of systems and software, security policies and infrastructure, user training, and daily management of IT for multiple small businesses.

Responsible for internal IT management and operations including new technology projects and technical support. Participated in various client projects.• Designed and implemented fault tolerant data center for client providing Medicare billing services. The solution provided the client with system and data security, system integrity, and improved accuracy of transactions.• Designed, planned and managed NOS migration for a major regional bank. The design stabilized the application environment and provided high-end scalability.• Reorganized internal IT department; developed network and system support plan; standardized systems and software; migrated the e-mail system; managed a unified messaging system implementation; and managed the build-out of IT in a new branch office. These efforts significantly decreased contracted support costs and improved the reliability and effectiveness of communications and data storage.

Provided consulting on leading edge technical issues arising within the product line. As part of the Worldwide Learning and Consulting team, developed unique programs for worldwide partners.• Consulted with customers on system configuration, performance and ERP software installation issues to ensure the reliability of critical systems.• Tested and executed procedures and documentation for software installations and patches to ensure reliable installations with minimal system downtime• Participated in prototyping and implementation of helpdesk, support and code revision control package which improved response times, issue tracking and problem resolutions• Developed a run-from-CD installation of TCM™ for field personnel in order to keep their systems up-to-date for development, testing and demonstration purposes. This project saved 8-12 hours per month for each sales and service consultant in the company.• Developed and taught software certification courses

A leading-edge technology company providing IT consulting services and high-end computer systems.