David Lang Email & Phone Number

San Jose, CA, US

San Mateo, CA, US

Portfolio Risk Platform for Construction Finance

Schedule C Software is my pet project.The financial tools currently available to the service industry (hair stylists, barbers, masseurs, estheticians...) are horribly broken and rarely used by the professionals in these industries. Accounting tools with a steep setup and learning curve, poor user experience, or a focus on invoice creation are simply not.

Mountain View, California, US

MyGuide is a leading Digital Adoption Platform (DAP) enabling companies to accelerate adoption of customized Saas applications such as Salesforce and Workday, and help users perform tasks quickly by offering inline guides, tool tips, form validations, automation, and detailed workflow insights.EdCast LXP is an award winning Learning Experience Platform.

Denver, Colorado, US

Responsible for Customer Success Strategy, execution, and oversight of the CSM and presales technical solutions consulting teams.Managed team of Customer Success Managers. Developed and implemented customer on-boarding methodology and best practices, user onboarding and user engagement playbook, managed all technical deployments and customer training..

Board member for active Almaden Valley Swim Club and Home Owners Association representing more than $300m in single family homes and community assets, about 450 members, a staff of ~30 employees, and $250k annual operating budget.Treasurer: 2011 and 2012VP Pool Facilities: 2013

San Mateo, California, US

Executive leadership for Technical Support, Enterprise Support, and Customer Services initially reporting to CMO and later transitioning to the CTO. Established all processes, programs, and metrics for early stage organization.Created world class culture that delivers industry leading customer delight, yielding overall satisfaction approaching 4.5 out of 5.

Scottsdale, AZ, US

Created and Managed North America Critical Customer Group, defined processes for supporting Axways largest most strategic customers subscribing to premium support services.Created North America center of global escalation group from non-existent, to an integral component of Axway’s support and sustaining engineering model.Salvaged key financial account on.

Redefined support reputation from ‘liability’ to ‘industry leader’ boasting overall customer satisfaction ratings averaging 6.5 out of 7 by creating an “absolute customer satisfaction” culture, while reducing staff and lowering overall expenseIncreased revenues and earned Support the reputation of being a “sales weapon” by developing and executing on.

Prestigious intellectual property law firm in the Silicon Valley (200 employees)Creatively improved efficiency supporting network, server infrastructure, and desktop environmentsPlan and implemented Windows 3.1 to Windows 95 to Windows NT migrations for entire user baseBuilt a mirror environment for a temporary satellite office in Washington DC and.

Developed custom websites for many small businesses.Created library of template websites that could be quickly and easily implemented by a customer.Negotiated all business contracts.Created and implemented advertising and marketing strategies targeting a niche market.

Solved the worlds problems, at least for the night...