Responsibilities include:• Assisting taxpayers in person, by telephone, and via regular mail and email• Processing income tax returns and payments• Billing taxpayers and performing collections related activities• Preparing, maintaining, and processing financial transaction records• Designing, implementing, and monitoring workflow automation• Compiling, analyzing, and presenting statistical data related to income tax division operations• Creating and monitoring payment plans

Information Technology, Analytical Services Principal (2016 to 2018)Business Analyst / Project Manager responsible for design, development, implementation, maintenance, and support of enterprise data warehouse based reporting applications. These applications consolidate data from multiple regional and corporate SAP systems to provide global visibility to detailed and summary data.• Developed business intelligence reporting applications including: procurement spend analytics, cash management, debt reporting, foreign currency exchange exposure, master data management, and manufacturing requirements versus capacity and capability.• Supported procurement, treasury and supply chain personnel in the use of reporting applications.Information Technology Business Analyst Principal (2014 to 2016)Business Analyst / Project Manager responsible for designing, creating, modifying, implementing and supporting SAP Master Data Management (SAP MDM) and enterprise data warehouse based applications.• Supported SAP MDM applications used to consolidate vendor and raw material master data originating in regional and corporate SAP systems and enhanced with data from an external provider.• Developed reporting applications to consolidate regional sales forecast data, and combine it with manufacturing specification data in support of requirements versus capacity and capability planning.

Information Technology Project Manager / Information Technology Project Leader (2004 to 2014)Project Manager responsible for evaluating initial SAP Master Data Management (MDM) product offering, implementing & upgrading Ariba Buyer software & implementing new generation of SAP MDM software.• Managed major upgrade to Ariba Buyer software product used throughout NA & Europe involving internal resources, resources from our hosting provider, and resources from Ariba.• Managed various global information technology projects including providing visibility by vendor and commodity into over $4 billion of annual spend on indirect materials and services allowing procurement to reduce the number of suppliers for key commodities and negotiate lower prices.• Technical lead for implementation of SAP MDM product to consolidate vendor master data from regional systems. Developed key processes for controlled movement of enhancements from the development environment to the production environment.Information Technology Section Leader (2002 to 2004)Led team of five direct reports & two contractors responsible for the design, development, implementation and support of legacy factory based information systems serving: procurement, receiving, storeroom, accounts payable, freight accounting, storeroom accounting and plant maintenance personnel. • Enhanced legacy applications to work in conjunction with the purchased Ariba Buyer procurement tool and supported the implementation of Ariba Buyer in North American & European factories.• Designed, documented, and implemented software lifecycle controls in accordance with the Sarbanes-Oxley Act of 2002 (SOX) for legacy applications.• Designed and developed interfaces involving legacy applications to support the implementation of SAP software in North American factories with SAP replacing significant legacy application functionality.

Moved through a series of information technology positions with increasing responsibility while developing others and leading projects.