David P Mancusi Email & Phone Number

Farragut, Tennessee, United States

🔸 Hired to cement the connection between the NetApp Support organization and the Cloud BU, specific to the Cloud Volumes OnTap product set. ➤ Put in project management role to run fix and run the defect (bug) and Request for Feature Enhancement (RFE) processes. Designed and implemented a new prioritization process for defects and officiated team meetings.

Knoxville, TN

🔸 Hired to support largest customers by translating their needs into technical specification and to develop operational process improvements.➤ Put in project management role to run an environmental monitoring development initiative leveraging Splunk and Zendesk.➤ Responsible for facilitating two key meetings with their largest customer to drive definition.

Global Impact Role

🔸 Built new streamlined service development process with process gates ➤ Delivering well-formed services in +𝟱𝟭𝟬𝟬% 𝗹𝗲𝘀𝘀 𝘁𝗶𝗺𝗲 and 𝗮𝗹𝗹𝗼𝘄𝗶𝗻𝗴 𝗮 +𝟱𝟱𝟬% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 in new service creation are two of the benefits I provided in the first year in this role.➤ Developed and refined globally consistent templates with definition of role and responsibility as well as.

Global Impact Role

🔸 Co-authored and rolled out "Idea to Impact" (i2i) process to achieve 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝗴𝗹𝗼𝗯𝗮𝗹 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲.➤ This process established NetApp's first service portfolio governance process pulling in stakeholders from all parts of the company to 𝗱𝗲𝗰𝗶𝗱𝗲 𝗼𝗻 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝗲𝘀.➤ Promoted to Functional Lead while continuing to support Global Service.

Global Impact Role

🔸 𝗦𝗲𝗻𝗶𝗼𝗿-𝗺𝗼𝘀𝘁 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗿𝗼𝗹𝗲 defined at NetApp with a focus on integrating Microsoft Technologies with NetApp's➤ Directly contributed to sales process by 𝘀𝘂𝗽𝗽𝗹𝘆𝗶𝗻𝗴 𝗯𝗿𝗮𝗻𝗱𝗲𝗱 𝘀𝗮𝗹𝗲𝘀 𝗰𝗼𝗹𝗹𝗮𝘁𝗲𝗿𝗮𝗹 and 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗽𝗿𝗲𝘀𝗮𝗹𝗲𝘀 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 for NetApp’s Financial Services, Pharma, and Retail customers.➤ I was positioned as the 'easy button' to fix issues with.

NY Metro Area

🔸 Tapped to build new Data Center Practice; 𝗱𝗲𝘁𝗲𝗿𝗺𝗶𝗻𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗲𝘀𝘁𝗶𝗺𝗮𝘁𝗲𝘀, 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗽𝗹𝗮𝗻 𝗮𝗻𝗱 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗻𝗲𝘄 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗼𝗳𝗳𝗲𝗿𝗶𝗻𝗴𝘀 𝘄𝗵𝗶𝗹𝗲 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮 𝘀𝗲𝗿𝗶𝗲𝘀 𝗼𝗳 𝗻𝗲𝘄 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀.➤ 𝗦𝘂𝗿𝗽𝗮𝘀𝘀𝗲𝗱 𝗮𝗺𝗯𝗶𝘁𝗶𝗼𝘂𝘀 $𝟭𝟬𝟬𝗞 𝗚𝗠 𝘀𝗮𝗹𝗲𝘀 𝘁𝗮𝗿𝗴𝗲𝘁.➤ 𝗔𝘁𝘁𝗮𝗶𝗻𝗲𝗱 𝗵𝗲𝗮𝗹𝘁𝗵𝘆 𝟭𝟳% 𝗺𝗮𝗿𝗴𝗶𝗻𝘀 while capturing $𝟳𝟳𝗞 𝗶𝗻 𝘁𝗼𝘁𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 for a specific assignment.➤ The creation of new partnerships with strategic.

Global Impact Role

🔸 Responsible for leading the consultants in the US East region under the Practice Director. ➤ Supervised ~200 personnel.➤ 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗹𝘆 𝗲𝗹𝗶𝗺𝗶𝗻𝗮𝘁𝗲𝗱 𝗼𝘃𝗲𝗿 $𝟮𝗠 𝗶𝗻 𝗮𝗻𝗻𝘂𝗮𝗹 𝗹𝗼𝘀𝘀𝗲𝘀 and significant missed targets in contract engagements by initiating a groundbreaking estimation model.➤ 𝗠𝗼𝘀𝘁 𝗲𝗻𝗴𝗮𝗴𝗲𝗱 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁, 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁𝗹𝘆 𝘂𝘁𝗶𝗹𝗶𝘇𝗲𝗱 𝘂𝗽 𝘁𝗼 𝟭𝟰𝟬% 𝗮𝗻𝗱 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝗼𝗻 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹.

Global Impact Role

🔸 Took on this role to develop a Unified Communications strategy for Avanade➤ This role required development of a plan to address the capability gaps at Avanade➤ Led the definition of Accenture's Unified Communications infrastructure, 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗻𝗴 𝗨𝗖𝗦 𝗶𝗻𝘁𝗼 𝘁𝗵𝗲𝗶𝗿 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗘𝘅𝗰𝗵𝗮𝗻𝗴𝗲 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝟭𝟴𝟲,𝟬𝟬𝟬 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀➤ Ran the delivery, from.

Global Impact

• 🔸 As a Sr. Consultant I was hired to provide deep expertise in MS Clustering technologies as well as the operational processes that support it. ➤ In this role I was a highly leveraged resource often supporting multiple.
• Business Continuity Process and Design SME
• Team Management and PMO Leadership
• Cluster design & deployment for SQL, MSMQ, IIS, & MOM.
• SAN design & deployment for both EMC and Hitachi resilient designs
• Windows 2003 architecture & security SME

U.S. National Impact Role

🔸 As a Strategic Technology Consultant, I was hired to 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝗱𝗲𝗲𝗽 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗶𝗻 𝗗𝗘𝗖, 𝗜𝗕𝗠, 𝗛𝗣, 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗮𝗾 𝘀𝘁𝗼𝗿𝗮𝗴𝗲 & 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝘂𝘀𝗶𝗻𝗴 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 & 𝗢𝗽𝗲𝗻𝗩𝗠𝗦 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝘀𝘆𝘀𝘁𝗲𝗺𝘀.➤ Supported the NY Office and 𝗮𝘁𝘁𝗮𝗶𝗻𝗲𝗱 𝘁𝗵𝗲 𝗵𝗶𝗴𝗵𝗲𝘀𝘁 𝗴𝗿𝗼𝘀𝘀 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝘀𝗲𝘃𝗲𝗿𝗮𝗹 𝘆𝗲𝗮𝗿𝘀 𝗶𝗻 𝗮 𝗿𝗼𝘄 by supporting business justifications, technical comparisons, and ROI estimates for.

Princeton, New Jersey, United States

🔸 The Manager of the Systems support team was responsible for a variety of business-critical systems supporting 𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝗕𝗮𝗻𝗸𝗶𝗻𝗴, 𝗠𝗼𝗻𝗲𝘆 𝗠𝗮𝗿𝗸𝗲𝘁𝘀, 𝗮𝗻𝗱 𝗮 𝗧𝗿𝗮𝗱𝗶𝗻𝗴 𝗙𝗹𝗼𝗼𝗿. To accomplish this I managed the Systems Department to operationally manage both providing the 𝗮𝗽𝗽𝗿𝗼𝗽𝗿𝗶𝗮𝘁𝗲 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗰𝗮𝗽𝗮𝗰𝗶𝘁𝘆 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗯𝗮𝗻𝗸, 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗲𝗱 𝗮𝗻𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝗽𝗿𝗲𝘃𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲.