David P Mancusi Email & Phone Number

Farragut, Tennessee, United States

🔸 Hired to cement the connection between the NetApp Support organization and the Cloud BU, specific to the Cloud Volumes OnTap product set. ➤ Put in project management role to run fix and run the defect (bug) and Request for Feature Enhancement (RFE) processes. Designed and implemented a new prioritization process for defects and officiated team meetings to ensure the highest priority defects were processed quickly. ➤ Engaged to project manage resolution of several of NetApp's largest customer's challenges.

Knoxville, Tn

🔸 Hired to support largest customers by translating their needs into technical specification and to develop operational process improvements.➤ Put in project management role to run an environmental monitoring development initiative leveraging Splunk and Zendesk.➤ Responsible for facilitating two key meetings with their largest customer to drive definition of requirements for feature changes and to drive completion of a commitment to establish alerts. The first meeting brought Engineering and Product Management to the customer to discuss their challenges and to define remediations that lead to feature enhancements.

Global Impact Role

🔸 Built new streamlined service development process with process gates ➤ Delivering well-formed services in +𝟱𝟭𝟬𝟬% 𝗹𝗲𝘀𝘀 𝘁𝗶𝗺𝗲 and 𝗮𝗹𝗹𝗼𝘄𝗶𝗻𝗴 𝗮 +𝟱𝟱𝟬% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 in new service creation are two of the benefits I provided in the first year in this role.➤ Developed and refined globally consistent templates with definition of role and responsibility as well as effort required to deliver. This 𝘀𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁𝗹𝘆 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗳𝗶𝗲𝗹𝗱 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 with service offerings.➤ Engineered 𝟭𝟰 𝗻𝗲𝘁 𝗻𝗲𝘄 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗼𝗳𝗳𝗲𝗿𝗶𝗻𝗴𝘀 including AI, DevOps, Cloud Migration, Operations and Compliance Gaps assessments, and Optimization Services.➤ Guided remediations with 𝗸𝗲𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝗲𝗹𝗲 while 𝘀𝗼𝗹𝘃𝗶𝗻𝗴 𝗰𝗼𝗺𝗽𝗹𝗲𝘅 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝘀𝘀𝘂𝗲𝘀.➤ Devised numerous service cost calculators to estimate cost benefit and weigh potential impact of different approaches on ROI.

Global Impact Role

🔸 Co-authored and rolled out "Idea to Impact" (i2i) process to achieve 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝗴𝗹𝗼𝗯𝗮𝗹 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲.➤ This process established NetApp's first service portfolio governance process pulling in stakeholders from all parts of the company to 𝗱𝗲𝗰𝗶𝗱𝗲 𝗼𝗻 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝗲𝘀.➤ Promoted to Functional Lead while continuing to support Global Service Architect role to enhance service portfolio governance and service creation lifecycle.➤ Prescribed documentation for 𝟭𝟱 𝗸𝗲𝘆 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁𝘀 to govern portfolio structure and content.➤ Supported realignment of ~𝟯,𝟬𝟬𝟬 𝗼𝘃𝗲𝗿𝗹𝗮𝗽𝗽𝗲𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 into ~𝟭𝟱𝟬 𝘀𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 to revitalize company services portfolio.➤ Provided senior leadership with 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗥𝗢𝗜 𝗱𝗮𝘁𝗮 as well as recommendations on how to achieve margin targets.

Global Impact Role

🔸 𝗦𝗲𝗻𝗶𝗼𝗿-𝗺𝗼𝘀𝘁 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗿𝗼𝗹𝗲 defined at NetApp with a focus on integrating Microsoft Technologies with NetApp's➤ Directly contributed to sales process by 𝘀𝘂𝗽𝗽𝗹𝘆𝗶𝗻𝗴 𝗯𝗿𝗮𝗻𝗱𝗲𝗱 𝘀𝗮𝗹𝗲𝘀 𝗰𝗼𝗹𝗹𝗮𝘁𝗲𝗿𝗮𝗹 and 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗽𝗿𝗲𝘀𝗮𝗹𝗲𝘀 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 for NetApp’s Financial Services, Pharma, and Retail customers.➤ I was positioned as the 'easy button' to fix issues with NetApp's solutions to achieve greater customer satisfaction. This included 𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿'𝘀 𝗼𝘂𝘁𝗰𝗼𝗺𝗲, 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗶𝗻𝗴 𝗮𝗻𝗱 𝗴𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗰𝗰𝗲𝗽𝘁𝗮𝗻𝗰𝗲 𝗼𝗳 𝗿𝗲𝗺𝗲𝗱𝗶𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝗻𝘀, 𝗽𝘂𝘁𝘁𝗶𝗻𝗴 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝘁𝗵𝗲 𝘁𝗲𝗮𝗺𝘀 𝗮𝗻𝗱 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝘁𝗵𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗼𝗳 𝘁𝗵𝗲 𝗼𝘂𝘁𝗰𝗼𝗺𝗲. ➤ Defined architecture to integrate enterprise solutions with Microsoft.➤ Drove operational & technology reviews and recommended solutions to overcome key gaps.➤ An example, a customer was ready to discard their NetApp investment. 𝗪𝗶𝘁𝗵𝗶𝗻 𝘁𝘄𝗼 𝗺𝗼𝗻𝘁𝗵𝘀 of my engagement, I resolved the issues at such a level of satisfaction the 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗽𝘂𝗿𝗰𝗵𝗮𝘀𝗲𝗱 𝘀𝗲𝘃𝗲𝗿𝗮𝗹 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗱𝗼𝗹𝗹𝗮𝗿𝘀 𝗼𝗳 𝗻𝗲𝘄 𝗡𝗲𝘁𝗔𝗽𝗽 𝗲𝗾𝘂𝗶𝗽𝗺𝗲𝗻𝘁 aligned with the recommendations I provided them.

Ny Metro Area

🔸 Tapped to build new Data Center Practice; 𝗱𝗲𝘁𝗲𝗿𝗺𝗶𝗻𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗲𝘀𝘁𝗶𝗺𝗮𝘁𝗲𝘀, 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗽𝗹𝗮𝗻 𝗮𝗻𝗱 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗻𝗲𝘄 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗼𝗳𝗳𝗲𝗿𝗶𝗻𝗴𝘀 𝘄𝗵𝗶𝗹𝗲 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮 𝘀𝗲𝗿𝗶𝗲𝘀 𝗼𝗳 𝗻𝗲𝘄 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀.➤ 𝗦𝘂𝗿𝗽𝗮𝘀𝘀𝗲𝗱 𝗮𝗺𝗯𝗶𝘁𝗶𝗼𝘂𝘀 $𝟭𝟬𝟬𝗞 𝗚𝗠 𝘀𝗮𝗹𝗲𝘀 𝘁𝗮𝗿𝗴𝗲𝘁.➤ 𝗔𝘁𝘁𝗮𝗶𝗻𝗲𝗱 𝗵𝗲𝗮𝗹𝘁𝗵𝘆 𝟭𝟳% 𝗺𝗮𝗿𝗴𝗶𝗻𝘀 while capturing $𝟳𝟳𝗞 𝗶𝗻 𝘁𝗼𝘁𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 for a specific assignment.➤ The creation of new partnerships with strategic vendors.➤ Developed new service offerings to 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗵𝗲 𝘀𝗮𝗹𝗲𝘀 𝘁𝗲𝗮𝗺 𝘁𝗼 𝗺𝗲𝗲𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗼𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲𝘀.➤ Supported pre-sales interactions where I drove definition of solutions to achieve customer objectives.➤ 𝗗𝗲𝗳𝗶𝗻𝗲𝗱 𝗮 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 𝘁𝗼 𝗺𝗲𝗮𝘀𝘂𝗿𝗲 𝘁𝗵𝗲 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲𝗻𝗲𝘀𝘀 of the consultants supporting delivery.➤ 𝗖𝗿𝗲𝗮𝘁𝗲𝗱 𝗮 𝗻𝗲𝘄 𝗱𝗮𝘁𝗮 𝗰𝗲𝗻𝘁𝗲𝗿 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲 𝗲𝗳𝗳𝗼𝗿𝘁 𝗰𝗮𝗹𝗰𝘂𝗹𝗮𝘁𝗼𝗿 which supported pricing of these service offerings.

Global Impact Role

🔸 Responsible for leading the consultants in the US East region under the Practice Director. ➤ Supervised ~200 personnel.➤ 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗹𝘆 𝗲𝗹𝗶𝗺𝗶𝗻𝗮𝘁𝗲𝗱 𝗼𝘃𝗲𝗿 $𝟮𝗠 𝗶𝗻 𝗮𝗻𝗻𝘂𝗮𝗹 𝗹𝗼𝘀𝘀𝗲𝘀 and significant missed targets in contract engagements by initiating a groundbreaking estimation model.➤ 𝗠𝗼𝘀𝘁 𝗲𝗻𝗴𝗮𝗴𝗲𝗱 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁, 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁𝗹𝘆 𝘂𝘁𝗶𝗹𝗶𝘇𝗲𝗱 𝘂𝗽 𝘁𝗼 𝟭𝟰𝟬% 𝗮𝗻𝗱 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝗼𝗻 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗰𝗹𝗶𝗲𝗻𝘁 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 supporting international clientele.➤ Defined architecture to integrate enterprise solutions with Microsoft.➤ Became the only member of consulting department to own several teams and work centers.➤ 𝗦𝘁𝗲𝗲𝗿𝗲𝗱 𝗶𝗻𝘃𝗲𝗻𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗮 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗲𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁 𝘁𝗵𝗮𝘁 𝗲𝗻𝗮𝗯𝗹𝗲𝗱 𝗻𝗲𝘄 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗳𝗼𝗿 𝟭𝟵𝟲,𝟬𝟬𝟬 𝗲𝗻𝗱-𝘂𝘀𝗲𝗿𝘀 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲.➤ Created first-ever Unified Communications and Disaster Tolerance company-wide documentation for employer.➤ Delivered a cutting-edge technology for managing regulatory compliance that Microsoft leveraged to sell new technologies.➤ 𝗛𝗼𝗻𝗼𝗿𝗲𝗱 𝘄𝗶𝘁𝗵 𝗻𝘂𝗺𝗲𝗿𝗼𝘂𝘀 𝗖𝗘𝗢 & 𝗚𝗠 𝗮𝘄𝗮𝗿𝗱𝘀.

Global Impact Role

🔸 Took on this role to develop a Unified Communications strategy for Avanade➤ This role required development of a plan to address the capability gaps at Avanade➤ Led the definition of Accenture's Unified Communications infrastructure, 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗻𝗴 𝗨𝗖𝗦 𝗶𝗻𝘁𝗼 𝘁𝗵𝗲𝗶𝗿 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗘𝘅𝗰𝗵𝗮𝗻𝗴𝗲 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝟭𝟴𝟲,𝟬𝟬𝟬 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀➤ Ran the delivery, from pre-sales to final certification, of a complete UCS/Exchange/AD implementation at HarborOne Financial which Microsoft showcased on their corporate site

Global Impact

🔸 As a Sr. Consultant I was hired to provide deep expertise in MS Clustering technologies as well as the operational processes that support it. ➤ In this role I was a highly leveraged resource often supporting multiple concurrent engagements which lead to my being the most utilized consultant, of over 50 resources in the East region, several years in a row.➤ Won several awards from the CEO including for the development of a new template for a Microsoft Cluster Server Run Book➤ An example of the role I delivered was that of a Lead Consultant for the High Availability WBS; Accenture National Patient Database Bid Project, Leeds, UK (January '04 - June '04). Accenture requested my support as the most qualified of over 11,000 consultants at that time to drive this role.The project was a complete “green field” implementation of a managed service supporting a national patient data system for the UK Government supporting approximately 350,000 patients. I owned the high availability design and managed a team of 32 individuals to accomplish the outcome. I delivered a design to support this multi-site business continuity capability for a variety of Microsoft-based technologies. This included working with the team to deliver the following roles:• Business Continuity Process and Design SME• Team Management and PMO Leadership• Cluster design & deployment for SQL, MSMQ, IIS, & MOM. • SAN design & deployment for both EMC and Hitachi resilient designs• Windows 2003 architecture & security SME• Windows 2003 infrastructure deployment SME• Windows 2003 Active Directory Design SME• Build process SME• ITIL Operations SME – especially in the areas of Change, Configuration, Problem, and Event Management.• Design document review and QA

U.S. National Impact Role

🔸 As a Strategic Technology Consultant, I was hired to 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝗱𝗲𝗲𝗽 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗶𝗻 𝗗𝗘𝗖, 𝗜𝗕𝗠, 𝗛𝗣, 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗮𝗾 𝘀𝘁𝗼𝗿𝗮𝗴𝗲 & 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝘂𝘀𝗶𝗻𝗴 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 & 𝗢𝗽𝗲𝗻𝗩𝗠𝗦 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝘀𝘆𝘀𝘁𝗲𝗺𝘀.➤ Supported the NY Office and 𝗮𝘁𝘁𝗮𝗶𝗻𝗲𝗱 𝘁𝗵𝗲 𝗵𝗶𝗴𝗵𝗲𝘀𝘁 𝗴𝗿𝗼𝘀𝘀 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝘀𝗲𝘃𝗲𝗿𝗮𝗹 𝘆𝗲𝗮𝗿𝘀 𝗶𝗻 𝗮 𝗿𝗼𝘄 by supporting business justifications, technical comparisons, and ROI estimates for technologies that could address the business challenges I identified with the customer's leadership.➤ Designed the initial Microsoft Active Directory Forests for Fortune 100 Financial Services customers.➤ Supporting the largest deployments of Windows NT / Alpha Servers in the North East for several Financial Services from financial justification through implementation.➤ Building about 500+ two-node shared storage Windows NT clusters for dozens of customers.➤ Designed and built about 400 FibreChannel-based Storage Area Networks when FC-AL and FC-Switched SANs were first introduced.➤ Invited by Microsoft to consult / develop Windows 2000 Exam questions

Princeton, New Jersey, United States

🔸 The Manager of the Systems support team was responsible for a variety of business-critical systems supporting 𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝗕𝗮𝗻𝗸𝗶𝗻𝗴, 𝗠𝗼𝗻𝗲𝘆 𝗠𝗮𝗿𝗸𝗲𝘁𝘀, 𝗮𝗻𝗱 𝗮 𝗧𝗿𝗮𝗱𝗶𝗻𝗴 𝗙𝗹𝗼𝗼𝗿. To accomplish this I managed the Systems Department to operationally manage both providing the 𝗮𝗽𝗽𝗿𝗼𝗽𝗿𝗶𝗮𝘁𝗲 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗰𝗮𝗽𝗮𝗰𝗶𝘁𝘆 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗯𝗮𝗻𝗸, 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗲𝗱 𝗮𝗻𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝗽𝗿𝗲𝘃𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀, and 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗲𝗱 𝗻𝗲𝘄 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 𝘁𝗼 𝗰𝗼𝗺𝗽𝗹𝘆 𝘄𝗶𝘁𝗵 𝗿𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿𝘆 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀.➤ Created the first complete Disaster Recovery Plan for Credit Suisse NA. Worked with team to test functionality. ➤ Based on systems analysis, identified a major opportunity for optimization. The result was a significant increase in the performance of many normal processing jobs; for example a job responsible for database maintenance of the money transfer application which required about 14 hours to complete, finished in less that 30 minutes following my optimization. 𝗧𝗵𝗶𝘀 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝘀𝗲𝗿𝘃𝗲𝗿 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝟰𝟴𝟬𝟬% avoiding investment in server capacity for the next several capital investment cycles 𝘀𝗮𝘃𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗮 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗱𝗼𝗹𝗹𝗮𝗿𝘀.