Chief Technology Officer
Fort Mitchell, Kentucky, Us
A 501(c)3 organization dedicated to providing shared technology services for local United Way agencies throughout the U.S. UPIC provides virtual CIO/CTO services, managed technology services, application expertise and support, and cloud based management solutions.Chief Technology Officer (July 2013 – July 2015)*Acting CEO (2013)Chief Services Officer / COO / CTO (February 2011 – June 2013)Chief Technology Officer (July 2008 – February 2011)Director of Infrastructure Systems (July 2007 – July 2008)● Grew small regional service provider to the largest United Way IT collaborative in the world.● Executed strategic partnership with Parallels to successfully lower software acquisition cost by 50%, reduce maintenance fees by 30% and create a business continuity strategy.● Developed the company’s collocated Software as a Service data center to meet regulatory requirements and ensure stability, scalability, and performance.● Implemented PCI compliance, SEC Red Flags Rules compliance, SAS 70, SSAE 16 Type II and cybersecurity awareness training based on NIST and CIS guidelines.● Implemented efficiency improvement efforts such as automation technologies, business process optimization and redesign of data center reducing user hosting fees by 50%.● Created and executed in-sourcing of the Technical Help Desk, increasing customer satisfaction to 89%, first call resolution to 93%, and call capacity to manage tens of thousands of calls annually.