David Polsfuss Email & Phone Number

Minneapolis, Minnesota, United States

💻 Overseeing a portfolio of 95+ Mid-Market and Enterprise level accounts with a combined Annual Recurring Revenue exceeding $4.8 million, while maintaining a 107.3% net renewal rate, year-to-date.💻 Utilizing Salesforce, Gainsight, and ServiceNow to analyze customer data, license usage, identify challenges, and provide prescriptive guidance, promoting.

Minnesota, United States

💻 Onboarding customers that are new to Jamf or recently purchased new Jamf Services & Products.💻 Communicating with customers via Gainsight NXT, phone and email to understand critical goals, challenges, and key performance indicators to ensure their success with Apple products.💻 Creating guides for my team to use to walk customers through getting setup.

💻 Managing customer satisfaction through exceptional service and attention to detail with the goal of customer retention.💻 Communicating with customers via Salesforce, phone and email to understand critical goals, challenges, and key performance indicators to ensure their success with Apple products.💻 Identifying and facilitating opportunities for customer.

Greater Minneapolis-St. Paul Area

• Managing people and schedules for rehearsals, performances, and travel arrangements.
• Initiating and facilitating relationships with venues, event coordinators and media.
• Generating financing to record, produce, print and sell 3 original record releases with 2 bands.
• Designing and updating websites for 2 bands and promoting the band via Social Media

Bloomington, Minnesota, United States

• Providing reseller and end-user technical support for a large portfolio of hardware, software, and services using multiple communication channels, including Talkdesk and Salesforce.
• Problem-solving through research and collaboration with a focus on first call resolution and reseller education in a B to B to C business model.
• Member of written communication team, sending emails and writing basic HTML with detailed steps for resolution. Logging all tickets, internal and external communication through Salesforce and Microsoft Outlook.
• Part of a small, specialized team focusing on external support for subsidiaries’ (Point Central and Building36) rental units and homes with home automation devices.
• Worked as a Training Captain, interfacing with engineering to give feedback and train support team.

• Providing leadership and collaborating with front of house, dining room staff.
• Inquiring and applying each customer’s interests, effectively illustrating suitable options.
• Initiating relationships with a diverse group of guests from groups of 2 to 25 people at once.

• Effectively analyze family’s financial information to assess access to scholarships and grants.
• Manage and coordinate tuition payments with families and school administrators.
• Advise and provide support for clients through application process and financial consultation.

• Mentored students to confidently finish assignments and projects crucial to their graduation.
• Communicated and connected with culturally diverse high school students.
• Conceptualized, rehearsed, performed and recorded expositions with students at Capri Theatre.

Chicago, Illinois, United States

• Entertain and educate guests with Chicago history and information about music, architecture, politics, tourist attractions and more.
• Explain and enforce all safety and security guidelines for parties of 70+ while riding around downtown Chicago on a double-decker bus with no roof.

Bachelor Of Arts (B.A.), Communications Studies

Education record