• Managed and evaluated workflow and productivity, making changes where necessary.• Developed and implemented performance standards and procedural changes to drive productivity andquality.• Managed front desk operations and customer interactions.• Effectively coordinated daily operations directed staff, and oversaw finances and inventories.• Studied blueprints and operations prior to performing surveys.

-Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement.-Understand the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients.-Collaborate with design and sales teams to ensure that requirements are met.-Maintain relationships with current clients and identify new prospects within the area you have been assigned.-Possess a strong understanding of our products, our competition in the industry and positioning.-Follow the latest industry developments and stay up-to-date on corporate competitors.

-Develop, teach and reinforce safety guidelines and protocols.-Follow up after accidents and injuries on the floor.-Created supply chain management strategies that increase efficiency and speed.-Provide operational support and guidance to ensure maximum productivity.-Collaborate with other departments to identify vulnerabilities and close operational gaps.-Focus on safety, cost management and business growth in all interactions and directives.-Optimize warehouse functions.-Handle communications and negotiations with external suppliers.

• Boosted company efficiency through technology upgrades and process improvements, with implementation of software and hardware for database and order processing.• Planned for major business changes including system conversions and office relocation.• Identified and drove creative solutions for problems.• Aided with Customer Service assisting customers with technical support.• Managed inbound and outbound shipments with focus on daily sales processing.• Help Desk for Mac OS and Windows setting up new workstations and basic network connections, replaced hardware, updated software, phones and general troubleshooting. Inventory and log all new hardware for insurance and accounting.

• Responsible for managing e-commerce logistics and warehouse operations. Our e-commerce business generated approximately 7,000 to 10,000 orders orders per day.• Coordinated and delegated daily work assignments up to 30 warehouse associates.• Managed warranty claims and oversaw a Global Repair Center. • Implemented procedural and process design improvements to improve efficiency.• Developed standardized format to support system integration between SWI and its dealers. • Cost analysis and efficiency for logistic services.

• Assisted in developing project schedules for multiple job-sites in order to meet established deadlines. • Responsible for managing inventory levels and keeping material cost to a minimum.• Logged daily activities and provide reports to contractors with the addition of reports for payroll of all sites to HQ office.• Define and prioritize work assignments for field employees. • Layout patterns and troubleshoots printed constructions plans.