Customized B2B IT Solutions and Services - US & India+ As a stakeholder and also responsible for overall business growth, built by attracting one client on day one to more than 11+ clients in a short period, from USA, India and Europe in multiple domains of Education, Healthcare, Hospitality, Security & Access Control and Logistics.+ Successfully retained a trail of satisfied customers, forming two-year strategic plans, and increased revenue with more than 9 projects from the same client, from reputed institutions in Pennsylvania & Arizona.+ Create proposals, negotiate & secure RFP for end-to-end solutions, like to digitally manage College Lab Operations with maintenance agreement.+ Procured and spearheaded multiple projects which require complex and innovative ideas to build tools, mobile apps, gaming, SaaS and end to end solutions.+ Contributing to continuous revenue of the business, helped in creating a wide expertise portfolio to secure Healthcare and Logistics projects from Georgia thereby continuously increasing the reach to new industries and business growth.+ Responsible for vendor engagement, planning, forecasting financial targets, budgeting & creating the business plan/architecture of new B2C products like recently in Specialized Health Care, valued globally at $382 billion growing at a CAGR of 3.5% + Secured new projects and funding for new products, by creating extensively detailed presentations with negotiation and convincing skills.+ Facilitated successful user adoption by shaping and managing internal resources through new processes, reducing turn around further and attracting new clients.+ Fostered a strong example and employee engagement by participating in team building activities and celebrations.+ Key role in creating demo/POC apps in different platforms, including Salesforce/AWS cloud, and in identifying and engaging with multiple channel partners in USA and Europe for successful collaborations to acquire new projects.

IT Services & Consulting Company - 20+ years of providing multiple business solutions. Managing Sales and Support Operations for multiple accounts and reporting to the Associate General Manager.+ Overall responsible for managing operations of multiple inbound and outbound teams - a Leading Korean Consumer electronics company and Indian Telecom Company+ Continuous data analysis to meet SLAs, satisfying the client for an 80% ramp up to 100+ seats.+ Effective staff and attrition management to reduce call drops and dissatisfied customers.+ New process implementations to monitor and motivate individual team members, in turn reflecting on the overall success of multiple accounts.

Reporting to the Business Operations Manager, driving sales growth.+ Supervised telemarketing campaigns for a US based client, consisting of multiple teams, with an average of 20 members in a team.+ Motivated teams to increase the average Sales Per Hour in turn achieving the monthly sales targets.+ Analyzed data from MIS teams and applied effective dialing strategies, to increase connects and sales and reducing call time and file cost.+ Trained, monitored and coached teams for continuous improvement.

+ Continuous outstanding performance recognised and promoted to the next level+ Received the Best Voice Award+ One of the top sellers in selling loan consolidation services for US consumers+ New opportunities, considering convincing skills in selling internet services to UK consumers+ Part of internal business development team to generate leads.