No two companies are the same, and neither are our solutions to your business problems.We are a documentation first, managed service provider with a human touch. So what does this mean for our clients... when designing a solution, we first consult on your business requirements and try to get to the root cause of the problem and solve that. With the root cause fixed, normally you end up with either less workload for your staff, more stable and better performing service, and an easy way to move forward.IT Solutions------------Our focus is on the core of your network and systems, by ensuring that you have the most reliable network infrastructure to support your staff and business. This focus gives your business rock stable reliability, that unfortunately will be so little an issue in future, you will forget it was ever a problem. In the event there is a problem, we are on it straight away. All monitored, all the time.We work with some fo the best hardware providers, Cisco, Cisco Meraki, Juniper, Ubiquiti for network hardware. And work with TPG Enterprise, Aussie Broadband and Telstra for Internet connectivity Australia wide.We manage over 1200 network ports, 5Gbps of Internet Traffic across our current clients.Knowledge Bases------------------People learn in different ways and many companies only provide a text manual to their staff and clients, plus maybe a few hours of product deployment training for their solution. The problem being that If the customer doesn't understand their interpretation of the manual. That places that burden back on the help desk staff to further train them every day.We solve this issue by helping you create fully branded video tutorials on the day-to-day operation of your products and services. Keeping your staff and clients informed, reduces your help desk requirements and building valuable assets for your business. This service is delivered in two ways: - as a finished video series, full hands off or - we train your staff to identify common issues and create video/screen casts of solutions.If you would like to discuss how I can save your company hundreds of hours of customer support call today on 03 7034 8416
Listed skills include Active Directory, Windows Server, Network Administration, Servers, and 46 others.