David Price Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Lead customer service with the ultimate goal of enhancing overall customer experience. Lead business operations and organisational change strategies. Supervise a team of five and coordinate the work and outcomes of 200 distribution partners. Develop measures to align team activities with customer requirements. Implement in-house process and technology enhancements to work more effectively. ● Spearheaded company's first e-commerce platform.● Expanded customer base by 40% in an efficient manner that did not warrant increased staffing levels.● Slashed the time taken to process orders, enabling Utopia to launch a next day delivery service.

London, United Kingdom

Promoted to launch a new capability to ensure the company continuously improved operational capabilities and adopted a client-centric mindset throughout the business.● Designed, delivered and embedded a Business Improvement operating model that delivered over £250k in benefits in our first year against a target of £180k● Rapidly recruited team, established clear objectives, budgets and plans to kick start change programme● Introduced and embedded a Lean culture throughout the UK, IE, and Portugal, collaborating with and training 250 employees● Created and deployed a Lean Maturity Matrix and Lean toolkit to guide the subsequent 5 years of adoption across the business● Responsible for creating and deploying operational strategies as part of the Senior Management team

Personally led the review of $12m global change project upon request from the Global Operations Director, affecting project governance and producing better alignment between corporate objectives and daily activity. Researched and evaluated efficiencies, ultimately recommending and handling offshoring of four FTE's to a regional operational centre. Monitored post-transition performance for any quality issues. ● Collaborated on global KPI dashboard and operating model that was deployed across 15 countries, reducing total number of tools across global business. Delivered detailed process maps of three countries comparing models and tools.● Selected as one of 15 (of 300) for internal leadership fast track.

Developed a full suite of operational key performance indicators. Supervised 12 human resource directors through a nine-month, global talent management project. Engaged stakeholders to develop the vision and technical requirements for new talent management portal. Identify root causes of inefficiencies and core needs to effectively create an effective solution to talent management and tracking needs. ● Won a budget to redesign the data collection methodology for a £5m per annum survey service.● Delivered a global talent management portal used by 3,500 employees worldwide.

- Developed a system for automatic order prioritisation based on urgency and profitability- Increased efficiency and quality in order picking and dissemination through business process re-engineering- Managed and grew largest account with international retailer- Organised and negotiated the outsourcing of job specific functions

Bachelor Of Science (Bsc), International Management

Front End Web Development, Html5, Css And Javascript

12 Week introduction to front end web development leading to proficiency in HTML5, CSS and JavaScript.

Entrepreneurship/Entrepreneurial Studies, Deans List