David Pritchard Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, AU

• Accountable for all technology operations, including front-line support, infrastructure, cloud, technology risk and cybersecurity. Leading a talented, multi-disciplinary team driving business value through innovative.
• Responsible for Technical Operations, Risk & Cyber Security - with Opex budget of ~A$9m (supporting 1700 brokers, franchisees & team members across Australia)
• Interim owner of the Program Office, delivering business-wide strategic initiatives
• Owner of ITSM processes, Technology Risk & Cyber security frameworks
• Enhance relationships between Technology, Business Systems Owners, business partners and service providers
• Leverage key platform & supplier relationships – Microsoft, Salesforce, Adobe, Telstra, TPG, AWS

Sydney, New South Wales, AU

• Senior technology management position responsible for key IT vendor and business relationships. Led a fully outsourced IT infrastructure environment with diverse application portfolio.Key responsibilities:
• Responsible for IT Operations and Infrastructure - supporting 1400+ users
• Primary business contact for incident escalation, problem management & service delivery
• Drive the performance of the major outsourcing partners
• Business engagement, solution architecture and project management for business initiatives requiring technology delivery.

US

• Responsible for IT Infrastructure supporting 1600 users in Australia and China. Management of technical teams (9 staff) plus internal and external contractors.Key Responsibilities:
• Regular consultation with internal customer base at Regional and Senior executive level
• Deliver new and enhanced business systems with emphasis on ROI, standardisation, on-time and on-budget delivery.
• Establish and maintain team motivation and direction, focusing on delivering to agreed SLAs.
• Deliver improvements in global team interaction and collaboration.
• Manage infrastructure activity for business acquisitions or relocations – on time and in full.

US

• Key Achievements & Responsibilities
• Senior Team Leader for Infrastructure Design & Rollout teams for duration of Rinker Demerger project – covering 300 sites in Australia, China & Hong Kong (3400 users affected)
• Recruitment & training of external contract resources to participate in rollout, support and design activity. Contractors organised into field teams, support teams and backfill roles to allow internal staff to focus on.
• Managed design and delivery of new Datacentre, Desktop and Server environments for the new company.
• Scheduling, logistics & resource management for on-site rollout activities: all Australian sites in CSR & Rinker were visited and verified; all Infrastructure in Rinker was migrated or rebuilt
• Support for business projects to implement SAP and Rinker standards in mainland China; key IT contact with Chinese operations.

North Ryde, NSW, AU

• Key Achievements & Projects
• Technical design & Rollout of native Windows 2000 server and desktop environment.
• Project co-ordination for technology refresh and network upgrade for Australia & New Zealand (3500 users)
• Supervision of staff and contractors to ensure consistency with design and project objectives.
• Team lead for 6 full time staff & contractors.
• Provide technical assistance post-handover to operational support teams

• Key Achievements & Responsibilities
• Responsible for management of LAN/WAN infrastructure across Australia (1300 users)
• Design, planning & implementation of national IT operating environment
• Infrastructure design and implementation for national ERP program (SAP 4.5)
• Preparation of annual Capex and Opex budgets and forecasts.

Subsidiary of Dairy Farmers - see above entry.