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Flexible technology executive with over 20 years of experience delivering IT services within the financial services, industrial, manufacturing & higher education sectors. Open to new & challenging IT leadership roles to contribute to the success of an innovative and ambitious organisation.Proficient in delivering technology solutions, driving business alignment, enabling strategic initiatives and improving efficiency of IT operations. Recognized for deep technical knowledge and collaborative leadership covering project delivery, risk mitigation and solution design on digital transformation projects, M&A and system operations. Demonstrates high personal standards, resilience and learning agility, to build and grow high performing teams Specialties: - Leadership and People Management- Service Delivery & Technology Management- Technology Strategy- Technology Risk & Cyber Security- Major Incident, Crisis and Problem Management- Vendor Management
Pritchard Technology Services
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Pritchard Technology ServicesSydney, Nsw, Au
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DirectorPritchard Technology Services 2007 - Present
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Head Of Technology OperationsAussie May 2015 - May 2023Sydney, New South Wales, AuAccountable for all technology operations, including front-line support, infrastructure, cloud, technology risk and cybersecurity. Leading a talented, multi-disciplinary team driving business value through innovative technical delivery, design thinking and agile practice.Key responsibilities:• Responsible for Technical Operations, Risk & Cyber Security - with Opex budget of ~A$9m (supporting 1700 brokers, franchisees & team members across Australia)• Interim owner of the Program Office, delivering business-wide strategic initiatives• Owner of ITSM processes, Technology Risk & Cyber security frameworks• Enhance relationships between Technology, Business Systems Owners, business partners and service providers • Leverage key platform & supplier relationships – Microsoft, Salesforce, Adobe, Telstra, TPG, AWS -
Senior Manager - It Operations And InfrastructureAussie May 2007 - May 2015Sydney, New South Wales, AuSenior technology management position responsible for key IT vendor and business relationships. Led a fully outsourced IT infrastructure environment with diverse application portfolio.Key responsibilities:• Responsible for IT Operations and Infrastructure - supporting 1400+ users• Primary business contact for incident escalation, problem management & service delivery • Drive the performance of the major outsourcing partners • Business engagement, solution architecture and project management for business initiatives requiring technology delivery.
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It Operations ManagerRinker Materials Jul 2004 - Mar 2007UsResponsible for IT Infrastructure supporting 1600 users in Australia and China. Management of technical teams (9 staff) plus internal and external contractors.Key Responsibilities:• Regular consultation with internal customer base at Regional and Senior executive level• Deliver new and enhanced business systems with emphasis on ROI, standardisation, on-time and on-budget delivery.• Establish and maintain team motivation and direction, focusing on delivering to agreed SLAs.• Deliver improvements in global team interaction and collaboration.• Manage infrastructure activity for business acquisitions or relocations – on time and in full.• Assist in budget preparation and financial controls for Asia/Pacific Infrastructure team. • Vendor management – including Telstra, Corporate Express, Dell & Hewlett-Packard.• Promote safety in the work environment, including job assessments and hazard reductionMajor Achievements• Delivered virtualisation platform for the AsiaPac Data Centre resulting in capital savings, increased flexibility and readiness for potential data centre relocation. • Scoping of business requirements and product selection for Laboratory, Fuel & Vehicle Tracking applications for national deployment. • Outsourced technology refresh processes to Dell/Unisys to improve delivery costs and timeframes• Restructured Infrastructure support teams to focus on Solution Design and Customer Service Delivery.• Implemented global platforms and processes for Internet services to provide data centre and service redundancy, reducing exposure to meteorological risks (hurricanes) and eliminating surplus servers.• Introduced Application Packaging competencies including training program for in-house staff.• Introduced cross training program between teams to share knowledge and improve staff coverage.• Annual benchmarking of Telecoms contracts provided cost reduction of $180k in FY06 -
Demerger Team LeadRinker Materials Jan 2003 - Jul 2004UsKey Achievements & Responsibilities• Senior Team Leader for Infrastructure Design & Rollout teams for duration of Rinker Demerger project – covering 300 sites in Australia, China & Hong Kong (3400 users affected)• Recruitment & training of external contract resources to participate in rollout, support and design activity. Contractors organised into field teams, support teams and backfill roles to allow internal staff to focus on project objectives.• Managed design and delivery of new Datacentre, Desktop and Server environments for the new company.• Scheduling, logistics & resource management for on-site rollout activities: all Australian sites in CSR & Rinker were visited and verified; all Infrastructure in Rinker was migrated or rebuilt• Support for business projects to implement SAP and Rinker standards in mainland China; key IT contact with Chinese operations.• Instigated change management and outage notification processes to improve quality and customer experience• Provide mentoring and leadership to the new Infrastructure team.
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Windows 2000 Project Team LeaderCsr Aug 2001 - Dec 2002North Ryde, Nsw, AuKey Achievements & Projects• Technical design & Rollout of native Windows 2000 server and desktop environment.• Project co-ordination for technology refresh and network upgrade for Australia & New Zealand (3500 users)• Supervision of staff and contractors to ensure consistency with design and project objectives.• Team lead for 6 full time staff & contractors.• Provide technical assistance post-handover to operational support teams -
Network ManagerDairy Farmers (Acf) Jul 1998 - Aug 2001Key Achievements & Responsibilities• Responsible for management of LAN/WAN infrastructure across Australia (1300 users)• Design, planning & implementation of national IT operating environment• Infrastructure design and implementation for national ERP program (SAP 4.5)• Preparation of annual Capex and Opex budgets and forecasts.
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Edp Support OfficerMalanda Dairyfoods Jan 1996 - Jul 1998Subsidiary of Dairy Farmers - see above entry.
David Pritchard Skills
David Pritchard Education Details
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Qut (Queensland University Of Technology)Computer Science
Frequently Asked Questions about David Pritchard
What company does David Pritchard work for?
David Pritchard works for Pritchard Technology Services
What is David Pritchard's role at the current company?
David Pritchard's current role is CIO | Head of Technology | Infrastructure Engineering | ITSM Operations | Cyber & Tech Risk.
What is David Pritchard's email address?
David Pritchard's email address is da****@****.com.au
What is David Pritchard's direct phone number?
David Pritchard's direct phone number is +614177*****
What schools did David Pritchard attend?
David Pritchard attended Qut (Queensland University Of Technology).
What skills is David Pritchard known for?
David Pritchard has skills like Vendor Management, Change Management, Data Center, It Management, Outsourcing, Management, Project Portfolio Management, Virtualization, Process Improvement, Infrastructure, It Strategy, Solution Architecture.
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