David Sherry Email & Phone Number

Reston, Va, Us

Lead IT customer engagement, including organizational change management, operational communications, knowledge management, and IT experience efforts for over 13,000 personnel at U.S. DOE headquarters as part of SAIC’s operation of DOE HQ’s IT service desk and endpoint support.• Direct internal communications strategy and support for all services under the Deputy CIO for Enterprise Operations & Shared Services, from planning to tactical execution across multiple channels that include email campaigns, intranet content, and training materials• Deliver high quality comms product and orchestrate communications programs for planned rollouts of new IT services, changes to existing services, and emergency IT response• Manage two direct reports, including an IT knowledge manager and IT technical writer• Modernized end-user communications from development through delivery; this included establishing new standards of quality and rigor for communications that significantly reduce the number of messages IT sends to its customers and developing a new visual framework for IT email communications to help reader distinguish between informational messages and those that require action• Created a standalone Return to Workplace guide to help more than 10,000 workforce members navigate technology issues as they returned to the office in March 2022• ITIL 4 Foundation Certificate in IT Service Management

Directed internal IT communications strategy and operations for this Fortune 10 pharmaceuticals distributor• Led internal communications strategy for enterprise-wide IT organization, comprising more than 1,400 global employees.• As a matrixed member of CIO’s senior lead team, provided executive communications support, including strategic counsel and tactical execution for CIO and senior IT leaders on messaging, talking points, presentation development, intranet stories, and targeted operational communications to a workforce of over 22,000. • Curated content and managed agenda for monthly IT All Hands meetings to support information cascade and employee engagement and broader IT and internal corporate communications strategy.• Developed and executed communications to IT employees in support of organizational change management initiatives, performance management, and other engagement activities.

Albuquerque, Nm, Us

Directed internal communications strategy and operations for Sandia IT Executives and partner organizations, including HR and Corporate Communications, delivering full-service internal marcoms that balance productivity and high cyber security standards to impact 12,000 employees across the United States.• Provided full-service internal communication, marketing and branding to IT organizations and service providers including strategy, planning, and execution across multiple channels.• Directed Comms programs for planned rollouts of new services, changes to existing services, and emergency IT communications. • Drove transformative IT activities by creating stories that reframe issues to facilitate employee buy-in. • Engaged end users from across corporation in dialogue through focus groups to identify opportunities for improvement in all aspects of service delivery.

• Generated pricing strategies and all earned income, comprising 36% of annual operating expenses. Budgeted, planned and delivered all ticket sales campaigns, reaching revenue goals of $2 million annually.• Delivered marketing programs that met ticket revenue goals and maximized orchestra visibility; directed PR to generate media support for NMSO. Collaborated on program development with Music Director to ensure programs met overall income needs.• Managed a permanent staff of four, a seasonal in-house telemarketing team, which I established in my first three months with the organization, and a seasonal salesperson to sell program book advertising.

Albuquerque, Nm, Us

• Directed all communications, including print advertising, marketing collateral, direct mail and email, website, product marketing, trade show presence, and PR.• Delivered a branding plan that covered all communications, including advertising and internal branding, and shepherded the corporate brand to ensure its faithful representation across all touch points.• Managed content development for all communications, which also included client and agent bulletins, newsletters, and website.