David Sivak Email & Phone Number

Remote

Designed/Built the Blizzard® Arcade games: MineralZ Evolution, Poker Defense, Poker Defense 2.0, GridFall, and BattleGrounds. This is an independent volunteer role. Over 30,000 players play Poker Defense and over 50,000 players play MineralZ. Both games are still on the online arcade.Scripted the above games in C/C++, experienced in HTML5, .net, C#, and Java. UI design experience in Creative cloud suite, including but not limited to Photoshop, and Adobe xd.

Consulted at Avis Budget Group to assist in firm wide migration.

Virginia Beach, Va

- Responsible for maintaining server databases relating to core internal applications.- Create monthly reports through SQL Server for client access and auditing as well as billing. - Accountable for maintaining and being the SME for 20 applications across the business, including, but not limited to, DocVelocity, FileOnQ, Internal SFT & FTP, WinSCP, MSP, DLV, Rekon, LPS desktop.- Manages the internally created client website.- Provides key support to projects and network team.- Provides support both hands-on in the office, as well as remotely.

Elizabeth City, Nc

Contract employee brought on to successfully deploy and train staff to use SSO technology.Imaging computers and pushing software using Prism.Providing stop-gap help-desk support to IT department.

Wilton, Ct

Independently perceived, diagnosed, and solved an issue with Windows updates failing to install properly and rolling back changes on the reboot. Created and circulated a step by step guide through the IT team to solve this prevalent problem firm wide.Tier 2 SupportSupports 250+ users at a top Marketing Analysis firm. Managing customer tickets, troubleshooting and updating computers.Key member of evaluation process for understanding the limitations on Google cloud services.Technology: Dell, HP, MacBooks, Microsoft Surfaces, Windows 7, Windows 8.1, Windows 10, iPhone, OS platform, Microsoft Office 2010, 2013, 2016 & 365; Skype for Business, ServiceNow Ticketing System

Norfolk, Virginia Area

 Managed the IT support for my clients. Provided on call Customer/System support 24/7, resolved software/hardware matters pertaining to networking connectivity issues, printer, servers, and applications Installed Network for business new locations Built custom desktop per my client’s business goals Managed Backups on behalf of my clients Maintained all systems including: Desktops, Laptops, Copiers, and Scanners

Norfolk, Virginia Area

 Managed a team of 20 to support the IT structure of at least 400 computers, and 2000 people.  Implemented bi-weekly staff training sessions to review processes to troubleshoot common or new problems, new software, and discuss trends in issues that were reported.  Co-developed an intra-site process management system to streamline the IT ticketing process. Increasing ticket response time, management and overall team performance. Six years of Tier 2 support and two years of Tier 3 support. Administrator for IT systems, security, and networks Provided office network administration, desktop support and storage backups Built and maintained servers (SIPRNet & NIPRNet) and desktopsTechnology: ISNS, IAVA, IT21, & COMPOSE for 4+ years. Dell, Gateway, HP desktops & laptops, Windows (XP, 2000, NT), Microsoft Office (’03,’07), Unix & Linux Servers; Remedy Ticketing Management; VMware, Microsoft Exchange & Windows Server, Cisco Networking, Veritas

Cyber Security

High School Diploma, High School