Ensures that Service Transition points of interface blend in with project management process and do not incur delays to the project timelineEnsuring that only essential reviews are conducted within the project management lifecycleRead and agree to RFC (request for change) content or having pre-meeting with solution design team on request for change prior to technical review meeting to ensure alignment on solution Ensuring only minimum essential documentation is requiredProvide sustainability requirements to the project during PPM Standard discovery; and Project Management Plan PhaseProvided input to align or enhance contract SLAs and OLAs between new service contracts/vendors and support and operational integration with current third party service providersAsses and assures quality of knowledge transfer and transition activities and documentationEnsure service transition documentation meets operational standardsParticipate and sign off on project go/no-go meetingsDefine and train transition templates to be handed off for steady state supportResponsible for the execution of the transition plan (making sure third party provider teams are ready) and then signing off on completion Approve/disapprove all change management requests for changeApprove the exit from project hypercare

Owner and operator of ALLGFVegan a raw, gluten and soy free plant based food manufacturing company based in the Tampa Bay area.

Working with the IT Director to determine appropriate scheduling of new and upcoming projects, and making recommendations regarding IT strategies and policies, evaluating current processes and anticipating new project requirements. Consulting on the coordination and planning of all upgrades and modifications to the company website, researching new and innovative project direction, technologies and services for possible implementation, site impact, ROI and user experience, and analyzing the user interface, click tracking data and conversions to aid in the creation of new strategies for the improvement of the user experience. Maintaining the IT Department’s effectiveness and efficiency by defining and supporting both projects and team members and moderating all employee conflicts. Managing and acting as the liaison between project stakeholders and the Application Development Team, communicating expectations, resolving issues and streamlining processes. Administering the company’s eCommerce site and CRM systems, as well as the integration and maintenance of Authorize.net.Managing all IT/eCommerce related projects, creating project plans, ensuring timelines and the leadership team’s expectations are met, tracking project costs and expenses and managing all development resources hours and budget as well as acting as the primary point of contact on all matters related to projects assigned to the IT Department. Verifying application results by auditing completed work and following up with stakeholders and users upon project deployment and conducting QA/UAT, investigating and documenting bugs and other technical issues related to the overall user experience.Ensuring availability outside regular hours to oversee new releases, updates or modifications to the company website and conduct QA/UAT as needed to prevent interruption during peak traffic.

Managed the launch and JOC site redesign in 2009, and once again in 2012.Spearheaded the mobile application and website implementation and design project in 2010.Managed and maintained the company’s social media presence.Presented new strategies and ideas for improvement of site content and styling during weekly leadership editorial meetings.Researched and presented ideas on the various ways to improve the relationship with customers and readers using social media.Conducted regular analysis of the site traffic trends and prepared in depth reporting on those trends and findings for the leadership, sales and editorial teams.Planned and coordinated site improvements and the application of new features in collaboration with the publisher and development team.Coordinated with vendors on code changes and additions to ecommerce platform before release.Trained all editors and reporters on the use of the Drupal based CMS.Administered and managed the JOC.com ecommerce platform and company Salesforce.com account, users, sales, data and reports.Produced, released and compiled the weekly magazine content with accompanying in-depth charts, data and interactive images ensuring readability and accuracy.Designed and produced the daily newsletter as well as other weekly newsletters for the related company brands.Created special sections and advertorials for in-depth coverage on related topics throughout the company sites and brands.Implemented various SEO strategies across a number of company websites.Reviewed code (PHP) and conducted QA/UAT on the development server before its release to the live production environment.Conducted light server maintenance and optimization operations.

Consulted and guided all Project Teams regularly in order to get their projects completed effectively and efficiently and to exceed the clients’ project expectations.Conducted onsite and offsite discovery and kickoff meetings as well as conference calls with clients to discuss and evaluate the possibilities of web solutions to further assist in their business’s exposure on the Internet and provide regular updates on current project progress.Collaborated with the Sales Team on all projects in order to create project plans to meet client’s requirements, needs and timelines.Supervised the Design Team’s work output and performance on new and assigned projects.Provided full client support during and after project completion on all matters as they arose including web servers, mail servers as well as billing inquiries.Monitored and maintained clients’ websites and continuously tracked possible keywords to be adopted or updated to improve search engine optimization effectiveness. Created and designed various websites, web applications, e-commerce sites and print designs for clients, providing several iterations and suggestions for review and approval.Produced custom PHP modules and plugins for multiple ecommerce and standard content management systems.Manipulated source code on open source content management systems to meet clients’ needs.Created a template PHP based login system used by multiple clients to showcase custom projects that required protection from the public.

Created, designed and maintained the company website and updated information on a regular basis with new web pages and content as needed. Created and designed the company catalog and newsletters, including the design of all images, layout, drawing of electrical diagrams and final production. Designed all packaging for new products, including labels and bags, and modified the existing packaging terms of design, efficiency and cost.Worked with the Sales Department Head to help implement new marketing strategies.Applied search engine optimization techniques as well as the purchase of Google AdWords to assist in the company website exposure.