Leading process improvement and technology enablement by leveraging and integrating ERP, PSA, CRM and related systems, my current role expands on my experience managing business transformation. This builds on previous experiences including establishing and growing back office capacity, preparing for private equity investment, leading outsourcing and insourcing, and managing complex technology projects.Over the years, I have enjoyed implementing a wide variety of projects and programs in complex organizations, including expert management of human resources, communications, information technology, financial operations and other administrative functions. My experiences in the public and private sectors, higher education and volunteer organizations have prepared me to operate effectively in any setting. And my broad set of knowledge, skills and abilities further highlight what I bring to the table: Strategy & Organizational Development- strategic planning, annual goal-setting, and organizational performance management- business process improvement - human resource programs, including candidate selection, staff performance, professional development, and staff appreciation- strategic and business planning for non-profit community service programsManagement & Communications- committee, project team, and focus group leadership- benchmarking activities, service improvement strategies and marketing initiatives- rigorous assessment of grant applications- communication planning, including publications, correspondence schedules, media relations and web contentFinancial Management- department budgeting, acting as business office for other units - complex forecasting and budget reporting- management of campus services and real estate portfolio- negotiation with internal constituencies, national and local vendors- contract administration, procurement and inventory controls- fiscal policy and procedure developmentManagement Information Systems- staff and external contractor oversight- policy development- hardware and software upgrade planning- custom system requirement development, COTS selection and implementation- meeting operational needs and management objectives through use of CRMS, CMMS and content management systems, intranet and web-based solutions- staff skill development, including job aids and workshops
Listed skills include Program Management, Leadership, Strategic Planning, Management, and 38 others.