• Assisted in building ImmunoTek PMO by creating documentation, strategies, and guidelines, which included developing 50% of project document templates.• Created project templates and work processes in SmartSheet to keep all project tracking and reporting standardized, saving project managers 40 hours of work.• Spearheaded companywide adoption of SmartSheet and created automation for some new processes, increasing efficiency by 10%.• Helped multiple departments get up and running with Cloud-based collaboration program. • Managed several projects from initiation to closing, including interdepartmental and external stakeholders.

• Managed and coordinated software validation team for testing of Oceus products throughout development cycle by analyzing and implementing various testing methods.• Monitored recording and tracking of test results, and submitted issues for failed test cases. • Created and maintained documentation needed for traceability of testing per DOD specifications.• Designed, implemented, and maintained test bed environments based on customer requirements.

• Researched new hardware and software test tools, built and managed test case database for Texas office, and set up testing alignment relationship with Tier 1 suppliers and customer for quality traceability. • Executed, monitored, and controlled the project internal and external UAT testing.• Tracked and updated software from AW Japan for Navicore portion of head unit for UAT testing.

• Perform calibration for systems and standalone equipment for both on-site and in-house.• Perform hardware upgrades for systems and standalone RF and protocol equipment.• Troubleshoot and repair equipment for the Anritsu Japan product line.

• Engaged with project sponsors and stakeholders to determine and define project scope and objectives for the Managed Services Program.• Oversaw a team of 25 Support Engineers across 7 regions to execute the managed services program globally.• Conducted weekly meetings with stakeholders utilizing Teams and SharePoint to update project status for Global implementation of program.• Researched and implemented a secure remote application that yielded faster support and reduced travel requirements, saving Anritsu $100,000 in annual revenue.

• Tier 2 support for all ME7834 TCP/IP and PC issues including hardware in the Americas and Tier 3 Globally.• Managed OS migration from Red Hat to CentOS for 50+ data servers.• Install and Commission ME7834 Protocol and CAT systems across Americas Region• Train Customers on how to use the system once installed and commissioned

Responsible for maintenance of end to end systems for a fleet of six Lockheed MC-130E Talon 1 Air Force aircraft and 17 T-1A Beechcraft Air Force training jets.