Led CEO’s strategic growth area of Workplace Experience strategy, digital and physical workplace and Client Zero adoption of modern workplace experience solutions for the Future of Work consulting practice.• Spearheaded the CEO's Workplace of the Future agenda and demonstrated the future of work to clients• Elevated employees’ digital dexterity via digital adoption, collaboration behavior change and workforce planning.• Established and led the Operations Automation program to exploit emerging technologies.• Increased finance and resource management efficiency by up to 75% with Robotic Process Automation and process improvements.• Led physical office, digital workplace and hybrid work improvements and operations.• Increased employee satisfaction with workplace experience while managing digital and physical workplace operations costs.

Developed and led IT strategies and technology roadmap, maintained effective and efficient IT operations, negotiated and managed multiyear technology software agreements, contributed to the Operations Leadership Team to drive operations strategy, execution, and culture.• Shaped the vision and execution of an integrated services resource planning solution comprised of Customer Relationship Management, Professional Services Automation, and Financial systems, resulting in business growth and more efficient and scalable operations; grew gross revenue by 107% over plan through the first three years of implementation and increased employee satisfaction through mobile and modern user experiences.• Responsible for selection, negotiation, implementation, operations, support and strategy for enterprise software platforms (Microsoft and Salesforce).• Established primary platforms for infrastructure and collaboration (Microsoft) and customer and business management (Salesforce).• Instituted a high-performing collaboration team function and built strategic partnerships with operations leadership peers in Communications, People and Change Management to support organizational change.• Increased employee collaboration effectiveness via SharePoint and Microsoft Teams upskilling and adoption. Led the transition from multiple custom software solutions to selection and implementation of best-in-class SaaS business applications for scalable and effective operations, including Workday, Salesforce, and ServiceNow.• Set the bar in operations for project and portfolio management as a core capability. Established Business Intelligence and Data Security capabilities to support data-driven decision making, manage business and information risk, and maintain SOC 2 compliance.

Built scalable IT infrastructure and managed IT operations and technical projects for management consultancy.• Directed the selection, design and implementation of outsourced service desk and unified messaging capabilities and migration to 100% cloud infrastructure to scale help desk and IT operations and improve employee experience.• Unlocked a high level of employee satisfaction of 4.7+ out of 5 with IT services.• Led the vision, design, and implementation of Point B's Knowledge Request solution to enable consultant knowledge-sharing and scaling of Point B’s knowledge and experience to all consultants and clients. Established industry-leading knowledge sharing average response time of < 4 hours to support client NPS > 70.• Deployed and managed Windows Server, Exchange, SQL Server, SharePoint Server, Active Directory infrastructure.• Led migration from on-premise to Infrastructure as a Service to eliminate hardware maintenance costs and improve compute and storage provisioning response time.