Premium Chocolatier, Confectionary & Gifting company offering scrumptious handmade products for all occasions. Our talented chocolatiers hand-make all of our fresh chocolate creations in our chocolate factory in Mullingar, Co. Westmeath. We're an online retailer delivering nationwide and also have our boutique & gifting store located next to our production facility. We have lots of #CorporateGift options & #GiftHampers for your team, clients or event. We are currently adding to our Wholesale… Show more Premium Chocolatier, Confectionary & Gifting company offering scrumptious handmade products for all occasions. Our talented chocolatiers hand-make all of our fresh chocolate creations in our chocolate factory in Mullingar, Co. Westmeath. We're an online retailer delivering nationwide and also have our boutique & gifting store located next to our production facility. We have lots of #CorporateGift options & #GiftHampers for your team, clients or event. We are currently adding to our Wholesale offering and are scheduled to launch in a number of large stores in the coming months - get in touch if you'd like to enquire about becoming a stockist.★ As seen on: The Late Late Show, Ireland AM, RTE 2FM, Irish Independent, Kildare Village★ Currently Listed - Brown Thomas, Arnotts, Super Valu, Aldi and all good independent retail stores★ Launched Popup Shop - Sugar Plum Sweetery X Arnotts (Nov 2023)★ Finalist - National Digital Awards (2023)★ Winner - Irish Quality Food & Drink Awards (2023) - Chocolate & Confectionary Category★ Winner - Blas na hÉireann Irish Food Awards (2023) - Chocolate Category★ The Gloss Top 20 Shops in Ireland (2023)★ Excellence in Retail - Mullingar Chamber Awards (upcoming)www.SugarPlumSweetery.ie#MemoriesMadeSweet Show less

Restaurant - Casual style restaurant making healthy food delicious - Eat-In & Take-OutCatering - Small-large catering for home & corporate eventsMeal Plans - Healthy meal plans for sports teams and corporate clients★ Ireland’s Best Young Entrepreneur (2019) – Best Business Idea (Winner)★ Irish Restaurant Awards (2020) – Best Newcomer (Winner)★ SFA National Small Business Awards (2021) – Best Emerging New Business (Winner)★ Mullingar… Show more Restaurant - Casual style restaurant making healthy food delicious - Eat-In & Take-OutCatering - Small-large catering for home & corporate eventsMeal Plans - Healthy meal plans for sports teams and corporate clients★ Ireland’s Best Young Entrepreneur (2019) – Best Business Idea (Winner)★ Irish Restaurant Awards (2020) – Best Newcomer (Winner)★ SFA National Small Business Awards (2021) – Best Emerging New Business (Winner)★ Mullingar Chamber (2023) – Best Restaurant (Winner)★ #1 Restaurant on Trip Advisor (2019-2023) – For Mullingar, Westmeath & Leinster regions since August 2019www.WholesomeKitchen.com#GuiltFreeGoodness Show less

• CX Delivery – Responsible for leading the Customer Service department and the strategic development of CX related projects/strategies.★ Customer Contact Management Association Awards (2018) – Best Training & Development Programme (Winner) – Contact Centre of the Year (Shortlisted) – Team of the Year (Shortlisted)★ The Irish CX Impact Awards (2018) – Team of the Year (Shortlisted)★ Sockies Awards (2017) – Customer Care using Social Media (Winner)

• Management Development – Responsible for the design, roll-out and implementation of a Store Management Development Initiative (SMDI), which represented the largest investment in a HR / T&D initiative by Lidl.• Retail Management Degree Programme (RMDP) – Programme Manager for a QQI (Level 7) BA Degree Programme in partnership with Dublin Business School, where management trainees earned a degree whilst being developed as managers in a work based environment. Worked in partnership with DBS… Show more • Management Development – Responsible for the design, roll-out and implementation of a Store Management Development Initiative (SMDI), which represented the largest investment in a HR / T&D initiative by Lidl.• Retail Management Degree Programme (RMDP) – Programme Manager for a QQI (Level 7) BA Degree Programme in partnership with Dublin Business School, where management trainees earned a degree whilst being developed as managers in a work based environment. Worked in partnership with DBS and re-designed it into a 2 year accelerated learning programme meeting the needs of Lidl and future hires.• Customer Service - Designed and rolled out the 'CustomerFIRST' accelerated training and behavioural change programme for all store employees.• L&D Strategy – Developed and implemented the learning and development strategy across the business.• Managed, Lead & Coordinated a team of trainers and project managers to meet project objectives and targets.• Communication and Training (Train the Trainer Approach) of all regional HR teams and stakeholders.• Soft Skills Training – Designed and developed in-house award winning T&D programmes to meet business needs.• Training Providers – Tendered and worked with external providers on the design and delivery of new training solutions.★ Winner of x1 Irish Institute of Training & Development (IITD) Awards 2016 – Best Leadership Development Programme★ Winners of x3 HR Leadership & Management Awards 2016 – Overall Excellence in HR – Best Health & Wellbeing Strategy – Best Use of CSR in HR – Best Learning & Development Strategy (Shortlisted)★ Winners of x3 Irish Institute of Training & Development (IITD) Awards 2015 – Overall Award for Best Learning & Development Organisation – Best Learning & Development in a Large Organisation – Best Graduate Programme Show less

• Responsible for the Recruitment, Training and Development of people in the Newbridge Region – 46 stores + the Regional Distribution Centre• Recruitment of key management positions within the company – Deputy Store Managers, Store Managers, Sales Operations Executives and Retail Management Degree Programme Trainees• Recruitment – Co-ordinating the screening, assessment and interviewing of all potential candidates• Training Needs Analysis – Identifying and providing the correct… Show more • Responsible for the Recruitment, Training and Development of people in the Newbridge Region – 46 stores + the Regional Distribution Centre• Recruitment of key management positions within the company – Deputy Store Managers, Store Managers, Sales Operations Executives and Retail Management Degree Programme Trainees• Recruitment – Co-ordinating the screening, assessment and interviewing of all potential candidates• Training Needs Analysis – Identifying and providing the correct solution to general and specific training needs across the Region• Training – Delivery and support of ‘on the job’ training for all management and trainees including the roll-out of new processes/procedures• Evaluation – Continually review all training tools, timeframes, plans etc to ensure return on investment for all training and development programmes • People Development & Succession Planning – Supporting the development of trainees and leadership team into high performers, ensuring opportunities are filled internally whilst maintaining sufficient management staffing levels across the Region Show less

• Responsible for the layout management of all stores (170+) in Ireland and Northern Ireland• Head Office based role focused on the creation, maintenance and issuing of layouts for all assortment (ambient, fresh, non-food) and promotional products• Working directly with the Supply Chain Director and CEO to enhance store presentation and drive turnover through intelligent layout management• Analysis of product group performances and implementing necessary changes to layouts in order… Show more • Responsible for the layout management of all stores (170+) in Ireland and Northern Ireland• Head Office based role focused on the creation, maintenance and issuing of layouts for all assortment (ambient, fresh, non-food) and promotional products• Working directly with the Supply Chain Director and CEO to enhance store presentation and drive turnover through intelligent layout management• Analysis of product group performances and implementing necessary changes to layouts in order to maximise sales, minimise write-offs and increase store productivity• Communicating with each of the Sales Regions (170+ stores) to effectively launch new products, implement new layouts, advertising campaigns and promotional activity• Weekly meetings with the Advertising, Purchasing and Construction departments to effectively coordinate future changes within the business• Oversaw the design, coordination and roll-out of a complete layout and signage change for all stores in IE & NI Show less

• Primary projects focused on reducing HR & productivity costs for the Region (50 stores)• Reporting findings and recommendations to the Regional Managing Director & Sales Operations Directors, designing and implementing measures for maximum impact• Targets – Working with the Sales Operations Executives to achieve weekly and monthly KPIs• Presentations – Preparation and carrying out of presentations to senior directors and executives• Audits – Carrying out various types of… Show more • Primary projects focused on reducing HR & productivity costs for the Region (50 stores)• Reporting findings and recommendations to the Regional Managing Director & Sales Operations Directors, designing and implementing measures for maximum impact• Targets – Working with the Sales Operations Executives to achieve weekly and monthly KPIs• Presentations – Preparation and carrying out of presentations to senior directors and executives• Audits – Carrying out various types of audits and store visits• Recruitment – Carrying out interviews and assessment centres for new management candidates• Training – Conducting various types of training both in-store and in the Regional Distribution Centre to ensure ROI on above projects• Project management - various projects completed with short & long term objectives• Worked on own initiative to improve current systems which helped create efficiencies and drive KPIs Show less

• Management of ‘Flagship’ store from initial opening• Trialing of many new concepts and projects in-store before nationwide roll-out• Store maintained at a very high standard and frequently presented to international Company Directors• Responsible for the recruitment, training, development and leading a team of 30 people• Ordering and managing stock• Reporting directly to the Sales Operations Executive on Key Performance Indicators• Monitoring & controlling costs… Show more • Management of ‘Flagship’ store from initial opening• Trialing of many new concepts and projects in-store before nationwide roll-out• Store maintained at a very high standard and frequently presented to international Company Directors• Responsible for the recruitment, training, development and leading a team of 30 people• Ordering and managing stock• Reporting directly to the Sales Operations Executive on Key Performance Indicators• Monitoring & controlling costs, Productivity levels, Inventory differences & Write-offs• Participated in many internal & external company projects★ Requested to present a personal idea (employee motivation scheme) to the Managing Director and Board of Directors – recipient of a prize for the idea (a holiday to Morocco) Show less

(Part-time role whilst completing my MSc/Thesis)• Carrying out market research on behalf of clients which included AIB, Vodafone, O2, Golden Pages, Halifax & Oxygen

• General management of restaurant – function rooms & entertainment venue with seating in excess of 150+ guests• Catered to a wide range of individuals and large groups including bus tours, weddings, medieval banquets etc• Created digital media on behalf of the business e.g. website, info touchscreen displays, photography