Dave Raatz, Csm, Cppm Email & Phone Number

St Paul, Minnesota, United States

Primary liaison responsible for managing compliance and enforcement efforts for the statewide Prescription Drug Price Transparency (RxPT) Program.

Minneapolis, Minnesota, United States

• Analyze client company systems and processes. Recommend strategic improvements to drive desired business outcomes and enhanced customer experiences.
• Revamped business processes for a home services company to create a streamlined process for handing escalated customer issues and improved first contact resolution
• Devised Good/Better/Best recommendations allowing client company to best target and phase in process improvements
• Examined departmental and system hierarchies for a medical lab company to identify communications gaps between functional areas
• Redesigned systems interfaces and interdepartmental processes to better track lab sample data and client payments

Orono, MN

Managing Partner and Recruiter with a professional staffing agency. Recruited top talent in Minnesota and the upper mid-west for engineering, marketing, technical, managerial and other positions. Built and fostered strong, mutually beneficial, long-term relationships with clients and candidates alike.

Greater Minneapolis-St. Paul Area

• Project Manager assigned to Peak Season Project at Prime Therapeutics
• Developed a detailed project plan for Peak Season
• Facilitated meetings with Core Team Members for issue tracking and planning
• Captured notes and archived documents for Core Team and Executive Leadership meetings
• Staged and tracked data to support the daily dashboard process
• Documented and disseminated Risk/Issues Log and Action Items Log

Eden Prairie, MN

• Coordinated efforts with senior leadership in multiple departments on high profile projects involving the integration of new business acquisitions.
• Facilitated meetings with senior level functional leads to manage project work
• Incorporated project updates into PowerPoint presentations to disseminate information to senior leadership
• Maintained project artifacts and produce detailed reports on project status
• Mapped processes and created playbooks for use by new members of the project team
• Managed projects for SharePoint transition and a redesign of department intranet site

• Interfaced with all levels of OptumHealth staff, network providers, clients and business partners to identify and resolve and respond to issues affecting members and providers.
• Coordinated responses to appeals and legal and regulatory inquiries by providers, members and regulators
• Managed special projects, produce reports, research and initiate contracts with external vendors and other duties as directed by management

Interfaced with all levels of OptumHealth staff, network providers, clients and business partners to identify and resolve business process issues affecting claims. Manage special projects, produce reports, research and initiate contracts with external vendors and other duties as directed by management.Supervised a team of Claims Research Technicians.

Investigated, coordinated and documented escalated issues on behalf of contracted providers. Developed and maintained relationships with key strategic providers through quarterly site meetings and in day-to-day problem resolution. Member of DME Review Committee and Flu Shot Initiative Steering Committee. Assisted Provider Contract Managers with data.

Supervised and supported a team of 11 to 14 phone representatives. Project Manager for customer support functions related to Medica.com, myMedica.com and the Medica IVR.

• Collaborated with HR Leadership in the start-up and build-up phases of an HR Service Center serving 24,000 employees.
• Managed an annual budget of $750,000
• Supervised staff of 11 HR Service Associates with 100% retention in first two years of operation
• Ensured timely company-wide distribution of employee timecards, supervisory reports and benefits related materials
• Proposed, implemented and administered a secure database for online access to HR and payroll reports
• Oversaw the retention of benefits and pension related documents in compliance with applicable laws

Bachelor Of Arts (Ba)

Cppm, Project Management

Certified Scrum Master, Project Management