David Ragona, Mba Email & Phone Number

Hamilton, Ontario, Canada

Overseeing student registration, records, convocation, scheduling, academicsupport, and prior learning and assessment (PLAR) departments/functions and policies, ensuringthe integrity/standards of all processes are maintained, from registration to graduationEmbedding enhanced customer service activities into current and re-engineeredregistration processes to support student progression e.g. intensive programs,private-public-partnerships, and institutional collaborations

Hamilton, Ontario

Support the Registrar and functional areas with operational planning, implementation, evaluation, data analysis, and continuous improvement initiatives.Conduct operational/administrative reviews and provide recommendations to ensure a complete range of registrarial services and projects that support the academic process and meets the needs of all students.Assists in the development and management of College wide policies and procedures that effectively support the Registrar’s priorities.Oversee and execute operational, administrative, and continuous improvement efforts for the Campus Student Employment Program.Managed multi-disciplinary staff/students and projects, mainly leveraging data and technology upgrades for online process/system enhancements (President’s Award of Excellence for the Future Ready Processes Implementation-2014).

Hamilton, Ontario

Oversaw operations for all Postsecondary, Continuing Education and Apprenticeship records and registration processes.Managed a team of registration/records specialists and officers to ensure the integrity and accuracy of academic records and business processes are maintained, from registration to graduation. Enhance the student experience through synergies with the Future Ready Processes Implementation. Continue to lead service enhancement initiatives, including process and systems enhancement efforts with cross-functional teams.

Toronto, Canada Area

Responsible for disseminating, reporting and analyzing student information for various internal clients, particularly the Early Learning and Student Achievement policy and program areas.Supported reporting on major deliverables for senior Ministry officials, including the annual graduation rate, credit accumulation, Education Facts, and EQAO test results.Utilized data from external agencies (e.g. Statistics Canada, EQAO) to identify trends and insights in order to help policy-makers make more informed decisions.Supported the Education Statistics and Analysis Branch’s strategic initiatives on data governance, usage, and protocols. Participating in inter-divisional working groups to develop a data usage framework for the Ministry.Contributed to client engagement activities to bring awareness and increased demand for the branch’s services.

Assisted in the development and implementation of student transportation policies recommended by the School Business Support BranchManaged a portfolio of transportation consortia in order to promote leading practices throughout the education sectorParticipated in Effectiveness and Efficiency Reviews to assess funding allocations through transportation consortia performanceExecuted the development, launch, and reporting of the annual student transportation surveyLead the design and creation of an internal database to capture the wealth of information within the branch and to support policy analyses required for internal/external requestsSupported the branch and other ministries with various initiatives including competitive procurement projects, the annual Grant for Students Needs (GSN), full-day learning,internal/external issues, and inter-ministerial initiatives

Leading the development of the overarching policy directives for TOPS in 2011-12Chair of Strategic Planning and Policy Directives committeesResponsible for coordinating volunteer members to execute designated TOPS policy initiatives including the 2011-12 Business Plan, the 2010-11 Annual Report, Performance Measurement Framework, Terms of References, and other related projectsDeveloped and assisted with negotiation of Memorandums of Understanding and other agreementsDeveloped policies and guidelines on the advice from the TOPS Executive

Managed and undertook full project execution for multiple large-scale syndicated and proprietary research projects including budget preparation, questionnaire design, sampling,data analysis, report creation, presentation delivery and client managementAdhered to project budgets (including operational and marketing costs) to assist in reaching research revenue targetsConsulted real estate and automotive clients, including providing value-added insights to support business processes and performance improvement effortsParticipated in research and sales planning activities including market analysis, financial planning and forecasting, monitoring trends in current study areas, validating current research studies’ factors/attributes, and prospecting ‘high probability’ clients for business developmentParticipated in project management task forces and appointed ISO Coordinator, main liaison for external ISO audits, formalizing process documentation for the Toronto office, and educating key stakeholders on proper ISO standards including quality expectations and data security

Managed a large fleet of vehicles by matching vehicle demand with availability within a fastpaced environmentPerformed customer-based needs analyses to satisfy commercial and household vehicle requirementsInitiated customer relationships by providing superior customer service through initial contact via the telephone up to the point of saleExceeded rental revenue targets and monitored customer transaction factors including product requests, price quotes, and billing

Managed a portfolio of approximately 500 electronic components for EMS customer programs including Juniper Networks and Nortel Networks, while developed and maintained excellent relationships with customers, suppliers, distributors, and brokersAccurately placed orders up to $25,000, solved component shortages, and consistently tracked metric-based evaluations including overdue purchase orders, invoice rejections, POconfirmations, and premium authorizationsUtilized and managed several supply chain and lean manufacturing applications including ERP software (SAP), data warehouses, shipment tracking systems, EDI transmissions, supplier-managed inventory (SMI), and component/assembly replenishment cyclesSpearheaded quarterly projects including quality assurance resolution, inventory mitigation (averaging $1.5-$2 million per quarter in savings), appointed department champion for thePO confirmation metric, and created monthly supplier managed inventory and kanban health reports

Master Of Business Administration (Mba), Business Administration And Management, General

Honours Bachelor Of Commerce, Marketing, Mathematics And Statistics Minor