Highly motivated and results-driven Banking Professional with over 20 years of management and professional experience, excelling in business development, customer experience excellence, banking, mortgage sales, and with direct-to-consumer and self-generation leads. Possessing a proven track record in business management, direct sales, program development, and channel management. Key qualifications include strategic planning, effective negotiation, and building high-performance teams focused on delivering exceptional customer experiences. Committed to continuous improvement, leading dispersed projects and teams across various office locations.Expertise extends to risk management, compliance (BSA, AML), and combating financial crimes and fraud. Detail-oriented, with strong analytical skills, offering thought leadership and consultative sales expertise. Operates seamlessly in fast-paced, deadline-driven environments, collaborating effectively across all organizational levels, displaying adaptability and flexibility. Expertise with Fannie Mae, Freddie Mac, Conventional, FHA, VA, USDA, and Portfolio Loans.Fluent in English, Spanish, and Italian.Areas of expertise include:• Business Development• Customer Experience Excellence• Strategic Planning• Leadership and People Management• Financial Crimes • Project Management • Mortgage Sales• Compliance • Banking Industry• Risk Management• Fraud Detection• Collaboration and Adaptability • Performance Metrics• Analytical Skills• Thought Leadership• Consultative Sales • Negotiation• Team Building