David Rand Email & Phone Number

Las Vegas, Nevada, United States

New Orleans, Louisiana, United States

Designed, documented, and built the start-up and on going operation for Vue Orleans Observatory and Cultural Experience a $30 million dollar attraction in downtown New Orleans. Development has included but not limited to:-Opening Business Plan-Financial P/L for stub year and 5 year plan-All Operational procedures for Ticketing, Retail, and F&B-Sourced, selected, and established partnerships with HR Business Partners, Technical Support, Banking, Ticketing, Retail, F&B, Photography and others. -Hired and trained Executive Team including Finance Manager, Technical Manager, Sales Director, Operations Manager and Assistant Operations Managers.-Collaborated on the creation of the Venue Marketing and Advertising plan -Built a workplace culture focused on employee empowerment, friendliness, and teamwork.

Las Vegas, Nevada

-Introduced new sales channels, expanded partner offerings, and developed new attractions packages resulting in 16% year over year top line revenue growth for Tower Operations. -Streamlined and improved operational processes resulting in $250K year over year improvement in EBIDTA. -Transitioned Ticketing Operations to new software platform (ShoWare) allowing improved reporting, increased online sales, and more extensive package offerings. -Budget development and management for Tower Division totaling over $19 million. -Launched over 10 new broker partners expanding distribution of ticket sales and revenue. -Overall management of Tower Division including Rides and Attractions, Box Office Operations, Ride Engineering, and Retail.

Las Vegas, Nv, United States

•Produced $1 million dollars over budget bottom line and 17% over budget revenue top line annually by developing new sales training programs, introduction of new sales channels, and alignment of property/partner goals. •Development and advancement of a workplace engagement, recognition, and culture program increasing employee satisfaction, recognition, and retention.•Overall responsibility for Las Vegas business operations including an inbound call center and 20 locations such as Caesars, Paris, Tropicana, Rio, Stratosphere, Hilton Grand Vacations, Bally's, Flamingo, and Planet Hollywood.

Las Vegas, Nevada Area

• Generated over $62 million in annual ticket sales revenue for the following shows and attractions:Criss Angel Believe, a Cirque du Soleil production, Jabbawockeez, Carrot Top, Fantasy, Menopause the Musical, Bodies and Titanic Exhibits, Tournament of Kings, Australian Bee Gees, and Thunder from Down Under. • Developed and executed the annual business and strategic plans providing quantitative achievable goals to increase revenue for the entertainment division and properties. • Managed and supported over 300 full and part time employees.• Developed and implemented a guest recovery program empowering employees and supervisors to be able to act with control to satisfy guest needs and concerns. • Acted as liaison to over 30 local and national ticket and tour brokers.• Contracted DJs, specialty bands, musicians, celebrity entertainers and stage shows.• Other positions held, Attractions Manager, Director Recreation Services, and Director Front Services.

Las Vegas, Nevada

Las Vegas, Nevada Area

• Instruct senior level undergraduate course (Introduction to Commercial Recreation)

Master Of Arts (M.A.), Sport And Leisure Management

Bachelor Of Arts - Ba, American History (United States)