I am currently supporting and leading initiatives within Payment Services. My responsibilities include managing projects from the initiation and planning stages, developing project scope, securing internal approval, navigating governance processes, and transitioning approved initiatives to Product Owners and Agile Leaders. I engage with Senior Leadership in Product and Technology to re-prioritize Product Roadmaps, creating capacity for new work efforts. Additionally, I collaborate with Product, Operations, Technology, and the Bank’s Agile Teams to prioritize and sequence new work (EPICS/Features/Stories) into Program Increments, Sprints, and the Backlog.

Conducted a Build vs. Buy analysis for a transformative initiative, selecting a third-party vendor, saving millions and reducing time to market.Played a pivotal role in the transformative initiative by leading cross-functional teams in vendor selection. This involved coordinating proposal requests and evaluating vendors for alignment with organizational goals.Developed JIRA dashboards that categorized and tracked system defects, eliminating the laborious logging process in MS Excel worksheets. Collaborated with product managers, operational leadership, and technology partners to develop strategic plans meticulously aligned with agile program increments. This approach led to accelerated revenue growth and reduced operational expenses.Managed program resources and budgets efficiently to enhance utilization and cost-effectiveness, reducing project expenses.Showcased problem-solving skills by effectively managing program risks and issues, leading to a decrease in project delays and disruptions.

Led the implementation of a data-driven capital investment strategy, discontinuing underperforming and duplicative products, allowing for increased investments in growth products.Collaborated with executive leadership to identify key performance indicators and developed actionable insights to improve overall business performance.Designed and implemented Tableau dashboards and reporting systems to track and communicate vital metrics and performance trends to stakeholders.Developed and implemented advanced analytical models to enhance marketing approaches, increase customer acquisition, and reduce customer churn.

Supervised and guided a team of ten Project / Program Managers, fostering strong stakeholder relationships and providing strategic guidance to drive enterprise successCompleted and delivered five strategic programs over two years, including Check Capture for Mobile Banking, Person-to-Person Payments, Online Credit Application, Deposit Image ATMs, and Content Management and Resource Centers for the Bank Website

Led the successful implementation of three transformative IT projects, resulting in a 30% increase in operational efficiencyDeveloped and executed detailed project plans, timelines, and budgets to ensure timely and cost-effective project completionCollaborated with stakeholders to gather and evaluate requirements, identify risks, and proactively address issues, resulting in a 95% project success rateManaged vendor relationships, negotiated contracts, terminated underperforming partnerships, and supervised external resources to deliver high-quality IT solutions