Responsible for the sales of electronic components and hard to find parts worldwide, including Europe, Asia and South AmericaDeveloped database of qualified leads though telephone canvasing, prospecting, web based tools and search engines, and other industry specific eventsAchieved quarterly quota within first two weeks of employmentDemonstrated persistence in reaching Decision Makers by employing various techniques depending on Client Culture

Acquired new Accounts thru inbound and outbound calls, up selling, cross selling and partner programs. Record Close for “Sales out of credit” over 97% for Verizon FiOS High Speed Internet/ Phone / Video. Finished in top 3 Sales Agent every month. Finished #1 Sales Agent 5 timesMentored more than 30 Sales Agents on Sales process, technology and Solution Selling.

Cultivate and manage a local territory of 4 sales teams including capital expense processes; team building and training with goal of maximizing sales. Responsible for the direction of new sales development as well as management of continued existing sales growth throughout designated territories. Identify and develop business relationships with targeted merchandisers & wholesalers as well as consumers while; achieving quarterly and annual sales goals, identifying key influencers and achieving designated expectations with a focus on top target customers. Conduct client consultations; deliver product presentations outlining products, features, benefits and services. Understanding and addressing business needs of clients/customers by engaging in meaningful dialog to determine underlying needs and discuss how products can address such needs.Selected Accomplishments:• Developed sales channel consisting of 225 commercial accounts and more than 75,000 consumer accounts within a 9 month time frame• Developed and implemented an Area Sales Plan that will be implemented company wide• Trained and mentored teams that consistently exceed monthly sales quotas by at least 125%• Recruited, developed and managed 4 successful sales teams consisting of 8 Account Executives each

Responsible for all sales activity within assigned territory which included sales calls; ensured sales forecasts were met through merchant and consumer sales; suggested and implemented appropriate Sales/Action/Incentive Plans and programs to enhance performance. Ensured pull through of sales strategies with customers within the territory as well as to assess territory sales performance and market trends. Served as divisional Sales Trainer for Store Specialists; collaborated with team members on issues related to sales programs and special events with the goal of maximizing sales revenue. Attended and participated at all trade shows and contractor meetings and events.Selected Accomplishments:• Increased project sales ($8,000 to $75,000) by 40% in one year• Generated additional sales of $55,000 by implementing a $70 Employee Incentive program• Developed Action Plans using SMART goals for Specialists, which contributed to one of my stores becoming #1 in the district

Consulted with contractors in order to assess consumer needs; created and implemented sales plans, managed 15-20 simultaneous sales projects within 4 stores based on those needs. Drove product success and customer service improvements while building and maintaining partnerships with VIP business clients; oversaw project budgets and managed employees including, hiring/firing/performance reviews/scheduling and training responsibilities. Selected Accomplishments:• Routinely exceeded sales quotas by 120% - 135%• Achieved unit level Customer Satisfaction ratings of 96% to 98%• Managed store ranked #1 in sales and customer satisfaction

Directly responsible for the supervision and training of vacation planner staff; followed-up on 150+ leads per day in order to sell and book cruises for new and existing customers; served as go to person when customer complaints could not be handled by other vacation planner staff members as well as ensured all policies and procedures were adhered to. Examined reports and reviewed analysis of customer surveys; used information to determine the necessity of process of redesign. Conducted periodical employee reviews and offer constructive guidance in order to increase and ensure overall team productivity and sales revenues. Update outgoing call scripts for one call close techniques for the Personal Vacation Planners to utilize. Mentored new hires on up sell and one call close skills.Selected Accomplishments:• Exceeded quota by almost 400% achieving Century Club membership within first 60 days• Awarded for breaking & setting new record for selling the most cruises (152) in a month (ranked 1st out of 450 Personal Vacation Planners)

Managed daily operations of large database Solutions Company while providing superior service to business clients as well as supervising a group of pre/post sales support teams. Trained and directed sales staff in all aspects of operations including, service, client care and career education. Responsible for recruiting and retention as well as managed basic financial performance of the operations; including revenue growth and expense control. Prospective client visits which required traveling, included closing and following through a sale from beginning to ending phase of sales life cycle; responded to all RFP’s, collaborated with c-level decision makers to present and discuss business solutions. Assisted sales staff with conflict resolutions and worked closely with staff to exceed monthly sales goals.Selected Accomplishments:• Secured and managed a $2 Million software rewrite project for the Houston Police Department • Out-sold region by $4M; resulted in a paid trip to Hawaii for every employee in the territory• Recognized in Computer World for playing key role in Xerox Technical Support System success