David Raynor Email & Phone Number

New York, New York, Us

New York, New York, Us

New York, New York, Us

Austin, Texas, Us

Train users with using Centricity software. Turn user feedback into actionable projects and execute them. Primary point of contact between software vendor and staff to facilitate communication regarding product issues and usage.Create HTML and Javascript based medical forms for use by medical staff in a clinical environment. Manage data flow into medical database and monitor interfaces to ensure accuracy and reliability.

San Jose, California, Us

Provide customers like MyFitnessPal, the Charlotte Hornets, Dropbox, and Amazon with guidance and expertise. Help them optimize their marketing initiatives through the use of the Marketo Software. Chosen to be part of launch team for new chat based support program, providing feedback for process improvement and bug reporting. Troubleshoot and resolve business critical issues. Educate on best practices and efficient use of the platform to maximize results. Liason with engineering and customers for product fixes and improvement.

San Jose, California, Us

Provided escalated customers with superb customer service. Performed troubleshooting of complicated computer problems and provided “Right for the Customer” solutions. Created detailed bug reports and product improvement requests. Provide “The Voice of the Customer” to product development teams. Marketing needed a Support Agent to contact Doyin Richards; a prominent author, blogger, and media consultant. I was selected for the project. To prepare for speaking with Doyin, I read his blog, purchased and read his book, and watched his media appearances. After the contact, here is what he had to say: “I just spoke with David, and I want to let you know that he was amazing! He ran through the product, gave me great advice, spoke of the features and benefits, and is just an all-around pleasant and knowledgeable guy. I'm so glad he and I spoke today. When I think of the perfect support person, it would be him. I wanted to share that with you and hopefully this note will be passed along to his manager. He's very, very, very good at his job. Have a great day! Doyin”. We still stay in touch on social media.  Norton support needed Mac training resources. Researched training methods and created content, and pushed for resources to be allocated for official content. Once the resources were allocated, was instrumental in planning and creating the training.  Developed a process for the submission and processing of ideas from individual contributors.  Chosen to travel to corporate headquarters and meet with Product Managers and VP of Support Rick Gianvechio. Provided “Voice of the Customer” feedback with suggestions for improvements and additional features across the customer experience.  Promoted the Norton brand by writing a post for the Norton Protection Blog about my experience being a support agent. You can read it at https://community.norton.com/en/blogs/norton-protection-blog/why-i-do-it-support-agent’s-tale