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A senior executive leader with diverse international and domestic experience including:• Remote Operations and Leadership • Total Population Health • Value-Based Care Management • Operations & General Management • Sales & Business Development • Customer Care & Account Management• Strategic Planning and Process Engineering• P & L Accountability • Change Management • Entrepreneur
Barlow Llc
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Senior ConsultantBarlow Llc Mar 2016 - PresentValley Forge, Pennsylvania, United StatesVarious strategic planning and operational engagements in work-from-anywhere, healthcare, fitness centers, finance, daycares, facilities, customer care, and other ventures. My broad international leadership experience across industries in several different roles can be put to good use in many different capacities.Current engagement with The RehabGYM www.rehabgym.com.
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Senior Vice President, Operations And Client ServicesHealth Dialog 2008 - 2016UsaMigrated workforce to work-from-home environments and lead operations remotely.Improved the health and well-being of at risk populations with a team of eight direct reports responsible for business strategy & execution, coaching operations, account services, client implementations, behavior change training, population analytics, and fulfillment services. Worked directly with clients to retain and grow revenues. Key Results:Customer Experience – Development and delivery of value based total population health solutions for risk bearing payers, providers and employers. Worked directly with ACOs to implement a coaching program that produced measured positive outcomes by improving the health of their patients while reducing cost of care. Analytics & Program Management – Sophisticated analytical models developed and utilized to identify and stratify highest value targets. Consistently deliver program ROI of 4:1Coaching Operations – NCQA certified contact center locations with both clinical and non-clinical health coaches skilled in changing behaviors to improve the health of a population while reducing overall utilization. Led the company through transformational changes resulting in higher quality and a productivity increase of over 40%. Member satisfaction rates consistently over 95%. Account Services - 11 professionals with Full P&L responsibility for all Health Dialog’s clients. Personally closed Health Dialog’s largest deal in 6 years (Rite Aid). Executive lead in overseeing the program’s rapid growth from zero staff to over 70 in six months. The quality of our work ultimately led to Rite Aid purchasing Health Dialog in April 2014.Engagement – Services similar to an advertising agency. Utilization of print-token technology in mail and fulfillment, live calling, IVR and CTI tools to efficiently drive a high volume of member engagements leading to behavior changing coaching relationships. -
Senior Vice President - Account ServicesIron Mountain 2003 - 2008$3 Billion dollar document/data storage and secure shredding company.Reported directly to the Corporate President of the Americas. Remotely leading ten VP level direct reports managing all aspects of Account Management, Customer Service, Customer Loyalty, Contact Centers, Business Systems Support, and Customer On-boarding/Implementation for North America.Key ResultsAccount Management – Over 300 employees delivered on customer retention targets of 99% and annual revenue growth of over 9%. Customer Service – Over 1,500 employees provided Customer Experience Management for approximately 80,000 customers in 90 markets. Contact Centers – Over 300 employees processed 2 million calls per year. Successfully drove over 60% of our customer contacts to self service web tools. Customer On-boarding/Implementation – Built a professional team of 17 customer facing Project Managers responsible for on-boarding new sales. Personally assumed the role of Executive Project Lead for the largest customer implementation in the history of the industry.SVP, Southern Area Operations -
Evp, Chief Information OfficerConcentrix 1999 - 2003Reported to the CEO. Responsible for leading the company in the strategic development and integration of key business processes, new service offerings, and database solutions. Coordinated vendor selection and rollout of new enterprise technologies and systems including the deployment of Oracle Financials. Implemented call center productivity and quality improvements. Assisted on key sales calls and in the sales process. -
Director, OperationsDanka Office Imaging Jan 1997 - Mar 1999Reported to Corporate Senior Vice President. Directed the consolidation of 21 customer support call centers into two locations. Merged nationwide service applications into one common solution leading to cost savings in excess of $8 million per year. Implemented telecommunication technologies to improve efficiency and customer service. Led operations of two call center sites totaling 350 people. -
Director, Customer Support CenterEastman Kodak 1982 - 1997Director, Customer Support CenterMarch 1994 to January 1997Led a team of ten managers and 230 Telephone Service Representatives processing over four million calls per year. Brought a focus and direction to operations, quickly producing measurable results by developing performance standards in shareholder, customer and employee satisfaction. District Manager • Detroit, MI - 1991 to 1994Manager, Business Operations • London England - 1987 to 1991 Senior Systems Analyst • Worldwide travel based out of Rochester, NY - June 1982 to 1987
David R Barlow Skills
David R Barlow Education Details
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Business And Information Systems
Frequently Asked Questions about David R Barlow
What company does David R Barlow work for?
David R Barlow works for Barlow Llc
What is David R Barlow's role at the current company?
David R Barlow's current role is Senior Consultant & Chief Remote Officer.
What is David R Barlow's email address?
David R Barlow's email address is da****@****llc.com
What is David R Barlow's direct phone number?
David R Barlow's direct phone number is +161066*****
What schools did David R Barlow attend?
David R Barlow attended Clarion University Of Pennsylvania.
What are some of David R Barlow's interests?
David R Barlow has interest in Leading, Building, Traveling, Golfing.
What skills is David R Barlow known for?
David R Barlow has skills like Salesforce.com, Sales Process, Miller Heiman, Customer Relations, Customer Service, Customer Satisfaction, Customer Education, Customer Focus, Customer Engagement, Customer Development, Leading People, Team Leadership.
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