• Oversaw the quality process for all new product launches, averaging 30 launches per yearo Created quality packages using advanced product quality planning (APQP) elements, and was the point contact for quality issues as applicableo Led and facilitated PPAP development for new parts, including risk mitigation, inspection validation, and conformance to specific customer and AS9100 requirementso Investigated supplier quality issues and issued corrective actions, which decreased scrap rate of receiving and increased supplier relationso Triaged urgent customer issues and received several customer compliments due to my responsiveness and rapid resolutionso Collaborated with customers to drive quality improvementso Troubleshot production issues with operators frequently for new projects and discovered and corrected root causeso Participated in cross-functional manufacturing and design reviews to engage in discussions around project risks and attributes• Used 8D methodology to contain and resolve non-conformances and other issues. One example included redesigning an assembly tool to prevent plating scratches on bearings.• Led and contributed to multiple lean manufacturing projects to drive efficiency improvements, standardize processes, and decrease discrepancies. Examples include designing a work cell for a building move while improving ergonomics and standardizing the receiving inspection process for tools, which reduced scrap and lead time.

• Completed a 3 month summer internship, then invited back for winter break internship due to consistent contributions across several projects• Redesigned templates (e.g. control panel template) to improve assembly rate and product reliability• Redesigned assembly floor for efficiency and ergonomics using ITW's 80/20 proprietary techniques, encompassing lean manufacturing, Kaizen, Kanban, and 5S• Collaborated with the Quality Engineer to create a website designed to encourage further efficiency improvement projects• Automated Excel/Visual Basic configuration tool for engineers to create Bill of Materials (BOM), which significantly simplified the process and reduced the time required to complete a BOM• Implemented a product-line simplification of reject bins, saving $10,000 in the first six months

•Served as a sales representative in the following areas: appliances, videogames, digital imaging, home theater, MP3 and iPod, and mobile electronics and GPS units•Awarded MVP of the lifestyles department in April 2013•Independently resolved sensitive customer complaints•Trained other associates

AppChassis is an early stage startup building an Android games marketplace with a proprietary recommendation system.•Created report analyzing 12 patents for potential acquisition, mainly related to magnetic random access memory (MRAM) •Researched uses for patents, market status, and competition for available patents•Provided recommendations about whether to acquire each patent

•Collaborated directly with the COO/chief engineer of the recommendation system to create a database of games and traits relevant to providing game recommendations•Learned principles and considerations of designing a machine learning recommendation algorithm, including the concepts behind the company's proprietary clustering algorithm