• Supervise the Streaming Support Team for the successful delivery of the streaming and recording of live video sessions.• Support the Defense Logistics Agency (DLA) streaming video services including Video Teleconferencing (VTC), IPTV, and digital signage.• Manage the configuration and operation of the Haivision Media Platform (HMP) application, Makito encoders, and content management in the Global Content Delivery System (GCDS).• Collaborate with team to identify new technology initiatives, standards, and major upgrades to production environment.

• Utilized applications including TelePresence Management Suite (TMS), Cisco Management Suite (CMS) and Cisco Meeting Manager (CMM) to schedule, monitor, modify scheduled sessions, and retrieve event data to isolate system issues.• Provided troubleshooting support of client issues using Graphical User Interface (GUI) dashboard tools and command line IP tools to isolate system issues, while applying advanced diagnostic techniques to classify problems, investigate causes, and recommend solutions.• Configured Cisco and WebEx series VTC Endpoints to include software upgrades, settings to support STIG compliance, and network adjustments.• Spearheaded training on control, interfaces, and use of the audio/visual and video conferencing equipment.

• Level I responder for issues affecting the Defense Logistics Agency’s (DLA) enterprise IT production capabilities, including networks, applications, and hardware and information systems. • Participated in the identification and set up of critique, summary statement, compliance, and specifications for specific programs and award mechanisms.• Processed data from trouble calls to generate INFOSPOTS supporting immediate maintenance of critical systems.• Collected system status documents in the generation of Daily Operational Unit (DOU) reports which are presented as daily executive summaries to critical management. • Assisted dial-in users with concerns ranging from system status requests to password updates. • Documented LAN outage indications and relayed findings to the LAN management team. Forwarded system status and system requests. • Monitor the performance and availability of IT architectural layers. Applications monitored include e-Health, HP OpenView Network Node Manager, HP Business Service Management (BSM), Remedy, Checkpoint Firewall NG, and ArcSight.• Acquire status and diagnostic information from a variety of sources. Correlate information to identify the scope, nature, and impact of a given operational outage or degradation. • Record incidents in a Problem Management Database and dispatch Level II/III technicians to resolve incidents. Keep DLA management and appropriate stakeholders apprised of incident status from start through the identification of root cause and final resolution. • Research, evaluate, and provide feedback on problematic trends and patterns. Maintained problem tracking and resolution databases.• Manage customer service performance requirements and provide customer training.

• Supported Defense Information Security Agency (DISA) in the monitoring and provisioning of storage arrays.• Created, modified, and provided digital storage support for Network Area Storage (NAS) arrays on HPE 3PAR StoreServ and NetApp ONTAP storage systems.• Assisted with a server storage upgrade and the accountability and destruction/shredding of 4000+ end-of-life hard drives.• Monitored system health and reported system issues (drive failures, licensing issues, etc.) affecting the availability of storage resources.• Assigned to ‘HAWK’ team to track the status of 14 storage arrays. Forwarded findings for action.• Monitor and provision support for HPE 3PAR Storeserv and NetApp Storage Area Networks (SAN).From DMI's LinkedIn page... DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2016 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US.

• Worked as Training and Safety Administrative Coordinator (2011-2017), Fleet and Safety Administrator (2009-2011), Training Specialist (2008-2009), and Liebert UPS Test Technician (2006-2008).• Ensured that all activities including equipment utilization are in compliance with federal and state standards.• Managed a service fleet of 500 vehicles. Generated a $105K positive return on vehicle orders compared to an average $120K loss on prior transactions.• Coordinated all aspects of new hire training including creating training database entries, scheduling orientation and technical training, processing corporate credit cards, and assigning company vehicles.• Scheduled courses for 2500 students across the globe, assigned instructors, recorded course completions, and identified trends affecting defined learning needs.• Conducted final tests of high energy Uninterruptible Power Systems. Verified production and operation of 480-600V 3-Phase power units including troubleshooting to component level. Equipment included Power Distribution Cabinets routing 250K-1000KVA of electrical power.Monitored driving behavior through GPS data, and provided summaries to the executive team.• Program Administrator for 700+ corporate American Express accounts. Accountable to the finance department to prevent negative balances and track spending trends.• Reported to the Director of Corporate Training for the accreditation of Liebert Corporation’s Continuing Education Program. Developed policies and procedures to meet the standards of the International Association for Continuing Education and Training (IACET).

• Northeast Region Communications Security Custodian/Defense Courier Service Coordinator. Directly responsible to Commanding Officer for the accountability of thousands of pieces of highly sensitive classified material.• Communications Division Supervisor. Coordinated the preventive and corrective maintenance of operationally critical equipment. Trained junior personnel in maintenance practices and operational theory to ensure continued equipment up-time.• Personnel Security Assistant. Directed appropriate actions in the administration and tracking of the Personnel Security Program in the processing of clearances up to Top Secret/SCI.• Self-taught and sole instructor for an entire military base on the Microsoft Office suite of applications. Taught over 800 civilian and military personnel beginning through advanced topics of Microsoft Word, Excel, Outlook, PowerPoint and Access. Developed and delivered specialized courses on computer hardware and operations.• Broadcast Supervisor overseeing the delivery of critical message traffic by radio broadcast to the Atlantic submarine fleet. • Technician on multiple communications platforms including transmitters, receivers and Voice-Over-Internet-Protocol (VOIP) equipment ranging from extremely high to extremely low frequencies (EHF-ELF). • Subject matter expert on topics including basic electronic theory, troubleshooting, preventive and corrective maintenance, and administrative details to ensure operational success.• Command Training Coordinator. Developed long-range and short-range training plans, assigned training sessions, and tracked training effectiveness through examinations.