David Cavanaugh Email & Phone Number

Wethersfield, Connecticut, United States

Excited to be in the community I love! #iamkey

Wethersfield, Connecticut, United States

Managed 6 financial centers, including a team of 9 managers, 40+ employees, and $500M+ in deposits. Led team to meet and exceed sales, service and profitability goals through regular training, coaching, and process optimization.• Spearheaded management team, generating new small business opportunities through cold-calling, networking, COI's and partnerships.• Oversaw outbound calling efforts using SalesForce, enhancing depth of customer relationships while increasing adoption rate of digital banking.• Increased markets digital adoption 15% year over year by promotion of digital banking capabilities during new client acquisition and servicing of existing client base. • Recognized with CEO Leadership Award for consistent demonstration of leadership and guiding principles of Caring for Customers, Delivering Outstanding Results for Shareholders, Community Involvement, and Empowering Employees.• Attained #1 market share with $331M in deposits, focusing on client engagement, prospecting and calling on local businesses.

Wethersfield, Connecticut, United States

• Coached and mentored team, growing effectiveness of customer engagement, new customer on-boarding, retention, and new household acquisition.• Assured compliance with internal and regulatory requirements and sound operational processes through daily, weekly, and monthly reporting.• Improved customer experience results 5% year over year, gathering input from surveys, observing interactions, providing ongoing training in customer service, and recognition for employee performance.• Exceeded 100% of annual business market lending and investment goals by keeping potential products mind, including maximizing outbound calling efforts, engagement of customers in the branch, and long-term financial needs assessment.• Achieved positive year over year net account growth, focusing on appropriate account selection, engagement / retention efforts for individuals seeking to close accounts.

Wethersfield, Connecticut, United States

• Manage sales and customer service delivery of assigned branch locations, including hiring, performance management and expense control • Coached and mentored employees increasing skill set and maximizing effectiveness in identifying sales opportunities and leveraging Bank’s brand • Increased productivity, accountability and collaboration across team by developing and implementing new and improved processes• Trained new personnel in bank policies and procedures• Promoted to Vice President, Market Manager in recognition of extremely strong track record in producing results