David Cavanaugh Email & Phone Number

Wethersfield, Connecticut, United States

Excited to be in the community I love! #iamkey

Wethersfield, Connecticut, United States

• Managed 6 financial centers, including a team of 9 managers, 40+ employees, and $500M+ in deposits. Led team to meet and exceed sales, service and profitability goals through regular training, coaching, and process.
• Spearheaded management team, generating new small business opportunities through cold-calling, networking, COI's and partnerships.
• Oversaw outbound calling efforts using SalesForce, enhancing depth of customer relationships while increasing adoption rate of digital banking.
• Increased markets digital adoption 15% year over year by promotion of digital banking capabilities during new client acquisition and servicing of existing client base.
• Recognized with CEO Leadership Award for consistent demonstration of leadership and guiding principles of Caring for Customers, Delivering Outstanding Results for Shareholders, Community Involvement, and Empowering.
• Attained #1 market share with $331M in deposits, focusing on client engagement, prospecting and calling on local businesses.

Wethersfield, Connecticut, United States

• Coached and mentored team, growing effectiveness of customer engagement, new customer on-boarding, retention, and new household acquisition.
• Assured compliance with internal and regulatory requirements and sound operational processes through daily, weekly, and monthly reporting.
• Improved customer experience results 5% year over year, gathering input from surveys, observing interactions, providing ongoing training in customer service, and recognition for employee performance.
• Exceeded 100% of annual business market lending and investment goals by keeping potential products mind, including maximizing outbound calling efforts, engagement of customers in the branch, and long-term financial.
• Achieved positive year over year net account growth, focusing on appropriate account selection, engagement / retention efforts for individuals seeking to close accounts.

Wethersfield, Connecticut, United States

• Manage sales and customer service delivery of assigned branch locations, including hiring, performance management and expense control
• Coached and mentored employees increasing skill set and maximizing effectiveness in identifying sales opportunities and leveraging Bank’s brand
• Increased productivity, accountability and collaboration across team by developing and implementing new and improved processes
• Trained new personnel in bank policies and procedures
• Promoted to Vice President, Market Manager in recognition of extremely strong track record in producing results