Change officer for Supply Chain / Logistics Innovations.Developed key rhythms, KPIs, S&OP / S&OE practices for Supply Chain and logistics growth, tailored to consulted clientele.Best Practice design and implementation developer, focusing on sustainable growth and a self-supporting operational structure.Customized LEAN, six-sigma and operational solutions implemented with maximum results, on-time and in-budget.Developed Future-Proof methodologies for sustainable results and growth. Bringing proprietary intellectual resources, tools and personalized training modules to develop an intrinsically sustainable and very flexible operations flow.

Hired to construct Supply Chain Global strategies and all logistic rhythms within a dynamic startup company.Focusing on imported hardware and combined SaaS within the consumer electronics and health sector. Channels include Retail, B2B, B2C and e-Comm globally.Head of all Operations across all divisions, responsible for mitigating all COVID-related restrictions and navigating personnel shortages while maintaining a profitable supply chain complete with redundancies, risk controls and cost-avoidance metrics for anticipated growth.Implemented cross-departmental KPI and new reporting development for the execution of S&OP related required to track inbound and outbound operations and logistics, managing all costs, lead time expectations and delivering synergies across differing SKU base and newly implemented ERP.Developed and implemented North American Omni-channel Logistics Fulfillment.Overseeing all global touch points and related performance, inclusive of 3PL / 4PL management and SLA / SOP creation.Contract negotiation ownership and final approver of Supply Chain agreements.Ownership of entire logistics and distribution budget targets across North America, EU and UK, including 3PL affiliates and factory points in China.

Developed key programs for Supply Chain growth tailored to consulted clientele.Focus on startup and established partners looking to pivot and adapt in order to establish their entire framework for Supply Chain success.Best Practice design and implementation developer, focusing on sustainable growth and a self-supporting operational structure.Customized LEAN, six-sigma and operational solutions implemented with maximum results, on-time and in-budget.Developed Future-Proof methodologies for sustainable results and growth. Using proprietary resources, tools and personalized training modules to develop an intrinsically sustainable and very flexible operations flow.

Negotiated a reduction of 22% in overall Tariffs and Logistics costs in 2014, resulting in a greater-than $3M reduction in overall costs vs. 2013.•Realized $615K reduction in Corporate Logistics Costs 2011 vs 2010.•Realized $535K reduction in Vendor Compliance fines 2011 vs 2010.•Reduced Customs Clearance / Delivery tariffs by 20% within 1 year.•Reduced RMA handling expenses by 30% (Direct and Indirect) through RFP.•Implemented 3PL Best Practices across all 4 Samsung divisions; e.g.:1.Consolidated weekly shipping rhythms to store locations and cross-docks.2.Implemented Just in Time inventory replenishment with Sears Canada.3.Implemented Customs point lead time reduction by 2 days on cellphones.•Established Less-Than-Load Direct Shipping to eliminate hub handling / cost.•Led the implementation of CPFR with our major customers in 2004.•Established Logistics Cost Center full verification and systemic automation.•Single point of authority for Logistics-related cost approvals across all divisions.

•Task Force leader, Charge-back Reduction Project resulting in 60% savings.•SOX-Compliance reduction of Risk and Control checkpoints from 26 to 13.•RFP full ownership (creation through selection) for returns / refurbishing LSP1.Resulted in 30% Operational savings ($100K yearly).2.Moved entire operation towards shared model with Canon USA in 2007.•Budget creation, management to within 5-15% variance against yearly plan.•Increased number of Returns Authorizations processed by 30% daily.•Implemented 80% of PwC improvement recommendations within 14 months.

* Established the first-ever Supply Chain support division in Samsung Canada* Led the establishment and training of newly-implemented weekly KPI, forecasting and customer-level sales collaboration with weekly agenda in Samsung.* Launched and maintained ownership of first CPFR-styled account management techniques across 3 major sales divisions; * Reduced Week of Supply * Implemented Purchase Order Proposal auto-replenishment for maximized turns in store and in warehouse. * Implemented the first-ever chargeback sharing / risk avoidance / inter-company protocols for reduction targets between Customer, North American logistics control office, and internal stakeholders. * resulted in chargeback reduction of over $1.2M in the first 10 months (Year over Year)

•1st recipient of Sony's SCM “Above and Beyond” achievement award in 2001.•Ownership of inventory control, replenishment, order fulfillment and Operations planning for www.sonystyle.ca.•Team Leader of break-even B2C Profit Point 1 year ahead of schedule (2003).•Developed 1st Credit Card fraud screening & charge-back avoidance protocols.•B2C KPI and operational Best Practices development and implementation.•Hiring, training and daily supervision of first SonyStyle in-house call center.•B2C marketing campaign / HTML e-newsletters / data mining expert. •One of two SAP Administrators / systems integration experts across Canada.