- Managed release operations to legacy data centers and AWS via Jenkins.- Managed Jenkins environment with high availability and disaster recovery using AWS CloudFormation, launch configuration, auto-scaling groups, and elastic file system.- Authored pipeline to centralize infrastructure, setup, build, and deploy operations.- Optimized existing deployments, reducing average deploy time from over 80 minutes to under 10 minutes using parallel steps and pre-compiled build artifacts.- Evangelized DevOps best practices and processes.

- Designed and implemented CI/CD process using Jenkins and GitHub integration for global development team, allowing for dozens of code updates per hour with zero downtime and eliminating days of manual work.- Drove strategy for migrating from Perforce to GitHub, including GitFlow branching and merging workflow.- Wrote and tested AWS micro-service using Node.js, DynamoDB, SES, and API Gateway to handle customer registration.

- Provided a bi-directional conduit between the Support and Development teams.- Read and interpreted source code to communicate the inner workings of the product. - Drove progress on high impact, highly technical issues.- Worked closely with the both teams on deep dive issues which require expert insight throughout the entire technology stack.

- Engineered custom solutions to compliment and streamline the customer experience. - Most downloaded solution developed was ‘Newforma Max Path Utility’ to fix file paths exceeding 260 characters.

- Managed cases directly with the customer via synchronous and asynchronous modes of communication in parallel.- Collectively responsible for SLA response times held by the team.

- Administered SecurID accounts in RSA/ACE system.- Blackberry setup and support for client devices.- Remote desktop connection support.

- Built and administered Windows 2003 servers.- Engineered scripts using VBScript and Windows Shell.- Performed security risk assessments.- Documented standard operating procedures visually through Microsoft Visio.- Maintained support services through SalesForce.com.

- Developed Visual Basic application for configuration file distribution.- Deployed desktop systems using Norton Ghost.- Erased sensitive company data according to DoD standards.- Maintained toner inventory for all print, copy, and fax hardware.- Project manager on several data center projects.- Maintained print servers for 50+ printers.- Monitored entire server network using HP System Insight Manager.- Fielded inbound calls from on-premise users and worked to resolve or escalate issues. - Responsible for troubleshooting and resolving desktop issues on-site. - Managed printer supply and support.