- Drove Solution Factory low-code development platform as Technical Architect. - Collaborated with Product and Engineering stakeholders across 17 industry verticals and product teams to build 16 internal enablement initiatives and 3 customer acceleration solutions*. - Eliminated 100% of engineering cost for accelerators by enabling product stakeholders. Achieved 85% cost reduction in QA process. Improved sales engineering readiness by up to 12 weeks.- Designed and built patent-pending service for scalable push upgrades in Python, with over 2.8 million customer upgrades in year 1.- Owned full-cycle implementation for Solution Cloud (Kubernetes, Python, TypeScript, React), including product vision, technical architecture, infrastructure, development leadership, and SRE.- Planned comprehensive rearchitecture of 3 products from Heroku-based Python monoliths to Docker- and Kubernetes-based microservices in Python and Java.- Maintained 8 applications (web services, infrastructure services, and CLIs) supporting development and customer-facing delivery for 15 Salesforce cloud products, 7 community programs, and dozens of external ISVs and open source users.- Presented regularly to Salesforce Industries senior leaders and principal architects.- Established Architecture Review process and service ownership standards to ensure consistent quality and create engineer growth opportunities.

- Created new CI/CD and delivery automation solutions using CumulusCI, Salesforce DX, GitHub Actions, Python, TypeScript, Robot Framework/Selenium, and Salesforce Metadata & Tooling APIs.- Implemented automated pre-production packaging and E2E testing across more than 30 projects.- Designed and built Metadata ETL Python framework for just-in-time delivery of fine-grained updates to customers.- Built intelligent Python/SQL/Salesforce data load engine, yielding 500% speed increases.- Coauthored 6 Trailhead modules, thousands of words of documentation.- Presented over 20 public-facing talks and articles evangelizing CumulusCI and automation.- Created automation to save users an average of 91% on hands-on setup time.

• Owned the vision and roadmap for suite of 6 applications.• Set engineering priorities for scrum team of 13.• Coordinated requirements with multiple stakeholder teams across business units.

- Directly supported *5+ product teams* as packaging subject-matter expert.- Executed build, release, and delivery processes for *more than 50* Salesforce managed packages reaching *~120,000 orgs*.- Created new automation capabilities using CumulusCI and Python.

• Designed and implemented Service Cloud Lightning application to manage >$10m/mo inbound payments, integrating with GuideWire and multiple in-house enterprise systems.• Acted as SME and architecture liaison for enterprise sales team.• Roadmapped transition into development lifecycle based on source control and continuous integration.• Provided architecture and design best practices for Salesforce team of seven.

• Designed and built Lightning solutions using custom components and Console for Sales Cloud and Service Cloud.• Built new backend and user-facing functionality in Apex, Visualforce, and JavaScript, including triggers, asynchronous processes, Visualforce pages, and API endpoints.• Developed inbound and outbound REST- and SOAP-based integrations with multiple systems.• Planned and executed Salesforce-to-Salesforce org merge and data integration.• Utilized Agile methodology with Git- and Jenkins-based continuous deployment architecture.

• Architected and implemented solutions using enterprise design patterns to handle 10 million+ record volume and 300,000+ transactions per month with triggers, Apex batch processes, queueable Apex, and data warehouse integration.• Built applications in Apex, Visualforce, JavaScript, and Python using Agile methodology and Salesforce DX.

• Responsible for SFI’s Salesforce, Box, Google Apps, GitHub, and FileMaker systems.• Led transition process from Blackbaud Raiser's Edge and NetCommunity to Salesforce.• Designed and built Salesforce applications to support data and workflows across 5 departments.• Selected and implemented AppExchange solutions to meet SFI needs.• Migrated legacy applications to Salesforce platform (from FileMaker, PHP/MySQL, and 3rd party cloud solution), including 25+ years of data.• Built custom integrations and ETL solutions in Python and Apex. • Trained staff and wrote manuals, technical documentation, and Institute policies.• Supervised associate-level staff member.• Organized and led Santa Fe-area Salesforce users' group.

• Managed Blackbaud Raiser's Edge database.• Led revamp of community/donor communications architecture.• Developed moves management solution.• Designed and executed direct mail, electronic, and social media solicitation programs.• Stewarded donors at the annual fund and midrange levels.• Wrote grant applications, funding proposals, solicitation letters, and other materials.• Recruited, trained, scheduled, and supervised volunteers.

• Trained and supervised student desk assistants.• Oversaw circulation desk activities.• Designed and built periodical holdings database.• Cataloged and reorganized thesis archive and other collections.• Managed shelf-reading program.

• Processed incoming and outgoing ILL requests using ILLiad and Ariel software.• Located, processed, and shipped interlibrary loan books, articles, and reference materials.• Performed database maintenance.

• Managed interlibrary loan process (incoming and outgoing) end-to-end.• Maintained loan records.• Liaised with other libraries to coordinate lending.