Handle all customer reservations, including domestic and international airline, hotel, car, train, and limo service. Coordinate detailed client travel policy and individual travel profile preferences. Resolve client issues and billing inquiries. Coordinated both large and small meetings. Consistently achieved sales goals and various client based metrics. Worked in busy call centers, client onsite office, and virtual environment. • Earned Trendsetter award for outstanding sales… Show more Handle all customer reservations, including domestic and international airline, hotel, car, train, and limo service. Coordinate detailed client travel policy and individual travel profile preferences. Resolve client issues and billing inquiries. Coordinated both large and small meetings. Consistently achieved sales goals and various client based metrics. Worked in busy call centers, client onsite office, and virtual environment. • Earned Trendsetter award for outstanding sales performance.• Achieved Star Performer awards for demonstrating exceptional customer service. Show less

Attended monthly board meetings and recorded meeting minutes. Participated in succession planning for the organization. Volunteered in many local neighborhood events including the Clifton Arts and Musicfest, Night out against crime, Bike Rodeo, neighborhood development strategy meetings, Annual meetings and Fundraising events. I also submitted many photos of the events for the Cudell Improvement, Inc. website.

Volunteer position managing a 24 unit condominium complex. Established budgets and arranged services for maintaining the property including insurance, maintenance, landscaping, snow removal, and cleaning. Worked with City of Cleveland Community Development programs, and local neighborhood improvement group to participate in grant funding projects. Organized annual meetings and co-coordinated social events for owners to interact and get involved.

Operated large downtown parking facility. Hired, trained and managed a staff of 8 employees. Created training manual for new employees. Maintained monthly parking contracts and proactively generated new accounts. Performed daily accounting and banking functions. Processed monthly billing statements and monitored accounts receivables. Researched and executed bids for maintenance contracts.