Assisting client team with implementation and ongoing support of clients • Lead retiree meeting presentations and webinars • Client management team SME for all Medicare related topics • Respond to client and retiree escalations • Develop strong internal relationships with operations and service center leaders to ensure the client's needs are balanced with Alight Retiree Health Solution's goals and objectives • Supporting client managers by leading weekly client meetings, discussing metrics and open items. Created annual debrief decks for supported clients

• Assisting client team with implementation and ongoing support of clients • Lead retiree meeting presentations and webinars • Client management team SME for all Medicare related topics • Respond to client and retiree escalations • Develop strong internal relationships with operations and service center leaders to ensure the client's needs are balanced with the Aon Hewitt Navigators goals and objectives • Supporting client managers by leading weekly client meetings, discussing metrics and open items

Created and presented Medicare training material to first three groups of Benefits AdvisorsAssisted Benefits Advisors with retiree sales calls Managed escalations and Call Center issues

Advised and enrolled 500 retirees with individualized needs, and guided enrollment into the best-assessed Medicare Advantage, Medigap, and Part D insurance plans. Acted as top sales agent with contributions leading to successful company performance and acquisition by leading company (Aon Hewitt) in healthcare industry.

Used technical analysis to assess and invest in prospective investments. Reduced risk exposure by monitoring trading activities and inventory levels on volatile stocks and securities.

Winner of Top Sales award, exceeding sales quotas by 70%. SME of underwriting standards for 15-17 insurance carriers.