As Managing Director, I continuously develop tailored solutions that meet and exceed the client's specific needs such as: localization consulting, linguistic asset management, content management connections, translation and localization, online customer validation, multilingual brand management, multilingual SEO optimization and desktop publishing.Also acting as the chief terminologist, I have been responsible for developing hundreds of term bases for a variety of high-profile clients… Show more As Managing Director, I continuously develop tailored solutions that meet and exceed the client's specific needs such as: localization consulting, linguistic asset management, content management connections, translation and localization, online customer validation, multilingual brand management, multilingual SEO optimization and desktop publishing.Also acting as the chief terminologist, I have been responsible for developing hundreds of term bases for a variety of high-profile clients. In line with our ISO 17100 certification, I developed the internal terminology process, from term base conceptualization to final term validation, including category selection based on ISO 12620 data categories, end users, corpus selection, term extraction, term validation process, etc.Having managed terminologists in over 15 languages, I have realized the several distinct challenges multilingual terminology poses.Over the last decade, I have completed a Masters in terminology and a Certified Terminology Manager designation to further my knowledge of terminology, and better serve our company.I implemented tools to provide clients with access to their terms and relevant information: migration from SDL TM Server to memoQ Server for a new generation translation environment, migration from Plunet Business Manager to XTRF including dynamic connector to memoQ for full TMS capabilities, a terminology management system, various content connectors, online customer validation system, online desktop publishing tools and a quality management system.One key responsibility I have is to ensure customer satisfaction. To achieve this, great care is given when explaining our solutions, their purpose, their cost and expected result. This allows the customer to make informed decisions and use their resources wisely.As a team, we have also achieved and maintain the ISO 17100 translation services certification. Show less

Responsible for prospecting and creating new accountsDevelop and increase company client and resource baseIdentify client needs in order to customize offeringProvide first-class customer service by listening and responding to client questions and concerns

Offer support on all Dynamic and Dundee Wealth Bank productsUse knowledge of products to inform and guide financial advisorsProduce reports to meet and exceed the needs of financials advisorsSelected as specialist for high net worth fundsProvide solutions for direct client issues in a timely manner