David Rheams, Phd Email & Phone Number

Richardson, Tx, Us

Sydney, Nsw, Au

Sydney, Nsw, Au

I develop and execute transformational, long-term business strategies. Through designing omnichannel solutions, I've achieved a 30% improvement in support engineer efficiency for FY23, and I'm currently spearheading an AI project to streamline access to complex textual information. My emphasis on team building and collaboration has been essential in driving success and innovation within the organization.

Richardson, Texas, Us

I teach classes on emerging technologies, software & technology, and ethics for undergraduate students in the School of Arts, Humanities, and Technology.

Dallas, Tx, Us

I’ve led a strategy that doubled the number of active users on our platform and contributed to exponential growth without increasing our team’s size by revamping our client onboarding and fostering a culture of continuous learning and improvement.Engineering and Product teams count on me for Voice of the Customer (VoC) insights – and I collaborate with them to continually enhance our tools. rewardStyle is an influencer marketing SaaS firm. Our premier platform enables retailers to reach social media influencers and their audiences, and for those influencers to monetize their followings. Our flagship platform LiketoKnow.it is an online content management system that allows influencers to determine what products sell best with their followers, track sales and commissions.

Dallas, Tx, Us

I built and scaled our Client Success team and designed an AI-powered help desk solution to support the company’s 3 platforms. We support rewardStyle influencers, consumers, and brands in APAC, EU, LATAM, and the US. We maintained a >95% CSAT rating and reduced mobile app labor costs by driving a tech-enabled customer success strategy.In this role, I partnered with Engineering and Product teams as a trusted VoC to continually enhance our tools and understanding of our customers.

Palo Alto, California, Us

I directed a strategy that reduced issue response time by leveraging Salesforce to build a ticketing system and through process streamlining for this early-stage SaaS startup.

Dallas, Tx, Us

Senior Product Owner focusing on working on the mobile applications and developing a scalable framework for international market launches.

Woodland Hills, Ca, Us

After repeatedly being recruited to build, scale and revitalize teams, products and services for this digital marketing solutions startup, I was tapped to design a Client Experience strategy and lead our organization to support the launch of our flagship lead management and marketing automation tool. The scalable infrastructure I created supported thousands of SMB clients.Designed client experience strategy and pioneered a direct support organization following launch of company’s flagship lead conversion and website platform product. Created scalable infrastructure to support over 1800 SMB clients.

Woodland Hills, Ca, Us

Spearheaded strategy that drove 10% PPC campaign performance turnaround for Tokyo-based Japanese SEM team. Supported design, pricing, KPIs and product marketing strategy for SEO product launch leading to capture of 270 campaigns representing $3M annual revenue.

Woodland Hills, Ca, Us

Putting on my SDLC hat, I led the Agile development of a CRM, task and password management tool that supported our new SEO Service team and contributed to explosive revenue and account growth.

Woodland Hills, Ca, Us

Pivoting to campaign management, I improved our client retention rate 21% contributing to the scaleup of our Campaign Management team and authoring a Digital Marketing Best Practice Operations & Communications playbook that translated SEM into plain speak.

Woodland Hills, Ca, Us

I built the company’s first Client Retention team and provided the retention training and tools that equipped this support team to negotiate, problem solve and educate clients.

Woodland Hills, Ca, Us

When the company was looking to build a customer service organization outside the U.S., I was part of the leadership team that launched it in the UK – and achieved an impressive run-rate in just 6 months.

Woodland Hills, Ca, Us

Created SOP manual that educated service and sales teams re: search engine marketing logistics; led expansion of a sales support team that identified campaign optimization strategies and remedied system glitches across multiple platforms.

Developed an onboarding experience for customers of this education software startup.

Supported undergraduate expenses providing digital and traditional advertising to local businesses.

Phd, Cultural Studies

Mla, Masters Of Liberal Arts

Ba, Journalism