David Rhoades Email & Phone Number

Marietta, Ga, Us

Established development priorities for product enhancements and bug tickets. Managed client training process. Supported client care team during client meetings. Served as point of contact for business partners. MAJOR CONTRIBUTIONS:● Wrote user manual for company’s proprietary lead management system.● Created “Tips and Tricks” and “Platform Update” content for social media channels. ● Led live online client training sessions and recorded on-demand training videos.● Maintained help site on Freshdesk platform.

Roswell, Georgia

Managed client on-boarding for digital marketing programs, including Google and Facebook ads. Monitored ad performance and escalated issues to internal teams for resolution. Facilitated monthly client review calls to analyze ad performance and strategize. Optimized Google Ads targeting to enhance campaign effectiveness. MAJOR CONTRIBUTIONS:● Credited with saving parent account considering cancellation.● Utilized Wordpress platform to update client websites.● Upsold additional services including Programmatic ads.

Built strong client relationships, advocating for client needs and collaborating with the development team to address real estate website issues. Provided consultation to clients to promote optimal usage of available web site tools. MAJOR CONTRIBUTIONS:● Conducted on-site training sessions at real estate offices across the United States.● Utilized proprietary platform to implement real estate brokerage websites, performing light graphic design work and overseeing site layout through HTML/CSS management.

Performed various tasks related to web site implementation, including project management, graphic design, Wordpress web site maintenance, and HTML/CSS. Reflect Resources was acquired by Real Estate Digital.

Managed help desk. Coordinated with web site provider, IT and phone personnel to resolve agent issues. Managed accounts in Microsoft Exchange Active Directory, as well as phone extensions / voice mail in Cisco Call Manager / Unity. Administered JIRA issue reporting system. Ordered equipment and supplies for offices. Contributed to written training materials. Developed and maintained help desk web site.