David L. Rich Email & Phone Number

Orlando, Florida Area

Winter Park, Florida

Dedicated ambassador of the DSW brand providing a shopping experience that exceeds the functional and emotional shopping needs of the customers. Responsible for warehouse operation of the location and logistics.

Orlando, Florida Area

Led the day-to-day operations of 10 retail and dining locations, focusing on employee and guest safety, leading more than 200 unionized employees, and ensuring compliance with the union contract. Key Accomplishments:• Facilitated business efficiency, budgeting maintenance costs and implementing routine of structured continuous improvement balanced with fiscal responsibility.• Created communication model for sharing information with third parties which became Walt Disney World… Show more Led the day-to-day operations of 10 retail and dining locations, focusing on employee and guest safety, leading more than 200 unionized employees, and ensuring compliance with the union contract. Key Accomplishments:• Facilitated business efficiency, budgeting maintenance costs and implementing routine of structured continuous improvement balanced with fiscal responsibility.• Created communication model for sharing information with third parties which became Walt Disney World standard.• Liaised effectively with eight third-party companies (two signature restaurants and six artisan locations), clearly communicating, implementing, and managing company initiatives, technology upgrades, and events.• Championed flawless, upscale, and professional guest service experiences, leading best practices and directing efficient service to meet expectations and needs of customers.• Identified and approved products, ensuring compliance with strict vendor criteria.• Cut labor expenses by 7% by moving scheduled shift times and reducing redundancy.• Boosted department sales by 18% and cut labor costs by recommending retail location closure and relocation of merchandise. Show less

Orlando, Florida Area

Directed day-to-day operations of this full liquor bar, art gallery, and music venue managing strategic plans and forging partnerships with small businesses and local charities to promote community events. Awarded multiple industry accolades, including “Best Bar in Orlando” from Orlando Magazine, “Best New Bar in Town” from Orlando Sentinel, and “Best Art Gallery” from Orlando Weekly.• Developed effective marketing programs, creating demographic-specific marketing for weekly… Show more Directed day-to-day operations of this full liquor bar, art gallery, and music venue managing strategic plans and forging partnerships with small businesses and local charities to promote community events. Awarded multiple industry accolades, including “Best Bar in Orlando” from Orlando Magazine, “Best New Bar in Town” from Orlando Sentinel, and “Best Art Gallery” from Orlando Weekly.• Developed effective marketing programs, creating demographic-specific marketing for weekly events.• Forged effective partnerships with key external stakeholders, negotiating cost-effective contracts with vendors, networking with community leaders, and coordinating special events. Show less

Orlando, Florida Area

Retail Project, Resource, and Logistics Manager at Magic Kingdom ParkRegional Manager at Magic Kingdom ParkRetail Guest Service ManagerPromoted through a series of positions and was the first to hold the position of Retail Resource and Logistics Manager, streamlining the inventory management process to ensure stocking without excess product. Earned multiple awards, including the “Partners in Excellence Award” (the highest honor employees can receive) and the “Spirit of Disney Award”… Show more Retail Project, Resource, and Logistics Manager at Magic Kingdom ParkRegional Manager at Magic Kingdom ParkRetail Guest Service ManagerPromoted through a series of positions and was the first to hold the position of Retail Resource and Logistics Manager, streamlining the inventory management process to ensure stocking without excess product. Earned multiple awards, including the “Partners in Excellence Award” (the highest honor employees can receive) and the “Spirit of Disney Award” earned by the top 2% of employees for exemplifying Walt Disney’s philosophy and values.Key Accomplishments:• Spearheaded opening team of many signature Disney iconic attractions such as Splash Mountain and The Tower of Terror.• Partnered with Finance and Security Operations to create money depository rooms throughout park to improve efficiency, safety, and increased security. Show less