David Riley Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dublin, County Dublin, Ireland

Key Responsibilities:• Consistently demonstrating Customer Service standards by ensuring a high level of engagement with the customer. Communication and Influencing – genuine two-way communication to achieve and enhance the customer experience• Proactively anticipating customer issues and take appropriate action• Drive transaction displacement by actively promoting our relevant Self Service Channels as appropriate• Identify and act on leads for added value opportunities that are relevant to each customer

County Dublin, Ireland

Dubai

In this role, I operated worldwide on Airbus A330 and A380 aircraft.Key Achievements:• Accomplished rank of Captain on A380 by maintaining exceptional performance.• Experienced in worldwide operations.

Dubai, United Arab Emirates

I operated on Airbus A330 aircraft throughout Europe, Middle East, India and Africa.Key Contribution:• Continually ensured safe conduct of flights in a technically demanding and changing environment.• Demonstrated dexterity and co-ordination to skilfully handle large aircraft.• Utilised professional skills to facilitate effective communications between crew members and passengers while remaining calm in emergency situations.• Optimised aircraft performance in the presence of many outside factors such as changing weather, ATC demands and other commercial factors to ensure maximised profit of flights.• Developed strong understanding of technical details and visualised functioning of complex technical systems.• Maintained highest levels of situational awareness utilising time management, multi-tasking, and decision-making skills.

London Stansted

I operated charter flights on Airbus A320 aircraft throughout Europe.Key Contribution:• Continually ensured safe conduct of flights in a technically demanding and changing environment.• Demonstrated dexterity and co-ordination to skilfully handle large aircraft.• Utilised professional skills to facilitate effective communications between crew members and passengers while remaining calm in emergency situations.• Optimised aircraft performance in the presence of many outside factors such as changing weather, ATC demands and other commercial factors to ensure maximised profit of flights.• Developed strong understanding of technical details and visualised functioning of complex technical systems.• Maintained highest levels of situational awareness utilising time management, multi-tasking, and decision-making skills.

Dublin, County Dublin, Ireland

Performance Management:• Establish a process of continuous review and proactive management of absenteeism and attrition for all agents under control, ensuring return to work and exit interviews are completed• Continually review and monitor work performance of all associates against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall• To ensure associates are recognized and rewarded for outstanding achievements/performance in line with company mission and valuesForecasting and Scheduling• Responsible for delivery of KPI’s as agreed in the statement of workAssociate Engagement:• Ensure actions from survey are implemented and continuously reviewed • Provide clear direction and guidance to ensure consistent achievement of key performance metrics• Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice• To coach, develop and motivate advisors by providing the skills and knowledge to perform their job.Client Management/Customer Experience: • Continuously monitor agent calls, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved• Ensure appropriate actions are taken to improve client satisfaction survey scores• Screening reports prior to distribution to clients and analysing incoming client data. • Identifying and highlighting trends, issues, deviations from targets and areas for improvement.• Driving quality through accurate process definition/data mapping and driving business process change where necessary.

Torquay, England, United Kingdom

I was working in R&D in a production environment developing the 10 Gb/s GaAs modulator product for handover to production. • My key roles were product development / R&D, customer liaison, test, training, communications with other departments, supplier development, documentation, yield analysis & product technical prime. • The areas of R&D which I was involved with include RF / microwave engineering, lasers & many aspects of optical communications. I have managed the implementation of all support structures such as automated ordering/stock control, as well as supply & development of key suppliers to ensure good relations in preparation of ramp up periods. • One of my additional responsibilities included the writing and control of documentation including cost models, stock lists, drawings, performance & manufacturing specifications. • Much of my time involved micro-management / project management, implementation plans and communications with other departments involved in the qualification of product, piece part infeed (laser), Quality control, software engineering, IT services, purchasing/supply development, manufacturing support & production engineering to develop existing processes.

Bachelor Of Science (Bsc), Applied Mathematics & Physics, 2.1 Hons

Activities and Societies: Canoeing

Technician Diploma, Applied Physics, Pass

Activities and Societies: Canoeing

Education record