Work closely with leadership team to analyze, plan, and implement current and long-range strategic plans for all business and technology initiatives. Create and enforce written documentation for campus IT systems as well as develop security procedures, standards, and policies to help ensure a HIPAA compliant environment. Responsible for the backup, storage, and security of the organizations' data. Developed and implemented a disaster recovery plan, business continuity plan, and incident response plan that involves partnerships with various vendors and includes comprehensive testing. Established and maintained relationships with IT vendors, negotiated related contracts and created annual IT business plan and budget reflective of company initiatives. Provide leadership for IT teams and establish an education program to encourage continuous skill development. -Coordinate multisite technology systems, including multiple campus user support and remote user support.-Effectively prepared and presented projects and budgets to the leadership team and board of directors.-Spearheaded creation of security compliance committee to implement policies procedures, processes, and standards used to improve quality, reliability, and security of all technology resources. -Analyze system performance to assess operating costs, productivity levels, and upgrade requirements.-Manage the full lifecycle of technology infrastructure and introduce best practices and standards for future IT infrastructure.-Improved efficiency by implementing automated solutions such as a patch management solution and a centralized monitoring solution.-Serve as a core member of the leadership team and security officer on the compliance committee.-Defined, implemented, and maintain an HR and payroll SaaS platform.-Defined, implemented, and maintain an Electronic Health Records and financial SaaS platform.

Developed new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency. Served as a vital resource for Help Desk staff, overseeing daily support operations and aided on complex trouble tickets. Assure service tickets are handled by the managed services team in a timely manner and a high level of communication is held with clients. Managed the installation, provision, and deployment of end-user IT systems and devices. Streamlined the monitoring and maintenance of client IT environments. Oversaw large customer IT projects to ensure a successful installation. Worked closely with clients to develop a technology vision including a long-range plan to set meaningful goals for effective use of technology. Maintained client databases, Microsoft Dynamic platforms, Salesforce , and QuickBooks platforms. Continued to perform Network Engineer duties.

Defined client technology needs and developed strategies for current and future implementations. Cultivated and maintained relationships with vendors. Worked closely with the Telephony team to troubleshoot networking complications and design hosted VoIP infrastructures. Engineered campus wireless and secure network environments. Recommend and implement network, wireless, firewall, and security solutions for 20+ business clients. Repeated success directing IT projects from design and implementation through final customer training, while strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. Initiated transformative IT policies designed to harden system security, including enhanced measures for password requirements and user access. Performed Security audits, PCI compliance audits, and HIPPA compliance audits. Advised client leadership on short and long-range technology planning. Continued to perform System Engineer duties.

Troubleshot, Maintained, and installed Network, server, and computer environments, Nurse call systems, surveillance systems, and door access systems. Aided in the development and implementation of a Managed IT solution to add to the growing spectrum of technology solutions the OCC team had to offer the business community. Worked closely with 300+ users to diagnose and resolve issues involving current systems and designing solutions to fill client needs. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Ensured client's data is secure and a proper Disaster recovery plan is in place. Managed client projects such as office 365 migrations, Microsoft exchange server migration, wireless infrastructure upgrades, and migrating clients into virtual server environments. Planned, coordinated, and executed hardware and software upgrades.

Oversaw all IT operations for multiple business entities and 4 technology staff members located on a 26-acre Nursing home and Health care campus. Developed and implemented corporate IT strategy, Preventative system maintenance plan, and a help desk management solution. Developed, reviewed, maintained, and certified all backup and disaster recovery procedures and plans. Managed technology budget, multiple campus projects, network systems, and computer systems. Negotiated and managed vendor, outsourcer, and consultant contracts and service agreements. Assisted 200+ users in troubleshooting and resolving computer and printer issues, ensured network security, and compliance with HIPPA / PCI regulatory standards. Oversaw and Ensure proper function of the community Emergency Call, Mitel telecommunication systems, and Access Control systems. Maintained and ensured proper function of EHR / CRM servers, Databases, and POS (point-of-sale) software in a secure environment. Resolved all issues related to client devices and software complications quickly and efficiently. Provided technical assistance and technology training to residents. Spearheaded the wireless architecture and implementation that provided a reliable and secure campus-wide wireless connection for both staff and the residents.