David Kraft Email & Phone Number

Chicago, Il, Us

Director of product management responsible for overseeing the vision, roadmap and execution of multiple enterprise, B2B, and B2C products within Hyatt's strategic systems (central reservations system) and digital product organization.• Leading a team of product management, business analysis, design, engineering and QA resources responsible for launching new, and ongoing management of, revenue generating products.• Partnered with the global revenue management and data analytics teams to create a vision and roadmap for the upsell product area (including room upgrades and add on stay enhancement offers). • Results include a 150% increase of total room upgrade revenue over a 4 year period (2015 - 2019). • Created new revenue opportunity for hotels, as well as guest experience improvements, by allowing guests to purchase stay enhancements prior to arrival (generated $3M in revenue in first full year of operations). • Managed overall P&L between $2M - $4M across product lines.

Chicago, Il, Us

Partnered with multiple cross-functional business stakeholders, technology teams and external vendors to identify opportunities to enhance Hyatt's Central Reservation System (CRS). Lead the business case creation, prioritization and managed the team members responsible for defining and delivering solutions to improve Hyatt’s CRS platform for global contact center colleagues, external distribution and reservation partners, hotel colleagues and guests.• Responsible for managing annual budget ranging from $500,000 to $2.5M.• Delivered a new application to simplify and streamline the rate management process for hotel revenue managers. Benefits included overall cost savings for global contact centers, and introduced new room pricing standards for hotels.• Partnered with SVP of Global Revenue Management to implement enhanced pricing capabilities for the central reservation system and additional integration with revenue management system.• Enhanced the existing reservation system to support multiple languages, including integration with eCommerce application, to support growing number of hotels in Asia.• Delivered multiple enhancements to the reservations application to better support the reservation agent user experience, and to improve integration with internal applications as well as external partners.

Chicago, Il, Us

Responsible for partnering with senior Hyatt business stakeholders to identify, define, plan, and deliver solutions for Hyatt’s Marketing and Real Estate Development groups.

Chicago, Il, Us

Responsible for the overall product vision and roadmap for the Hyatt.com online reservations process. Implemented multiple improvements across the platform to better support the needs of the various online reservation guest personas. Improvements included:• A faceted search capability, to assist users with finding a hotel that better meets their needs, more quickly.• A geocode/mapping solution to improve the quality and consistency of the hotel search results.• Various product display enhancements to simplify purchase options for users.• Streamlined and improved the overall customer support process for users that experienced issues while making a reservation.• Standardized regression test criteria to be used for releases.

Chicago, Il, Us

Responsible for managing the implementation and delivery of web development initiatives (e.g., website, intranet, extranet, and proposal management applications) for Am Law 100 law firms.

Performed rate analysis, prepared service proposals, and evaluated existing accounts for incremental revenue growth opportunities. Responsible for timely renewal of corporate service contracts within an assigned account base.

New York, New York, Us

Responsibilities included hiring, staffing and management of consultants for both the staff augmentation and PeopleSoft consulting practices.