Providing full platform support for Sapeint clients for Adobe Analytics, including report creation, dashboarding, product administration and implementation planning. Also assisted agency with developing training on Adobe Target, and mentored a junior analyst assigned to the same project.

Provided full platform support for Adobe Analytics, including implementation consulting, report creation, user administration and product integration. Also created reporting in Google Analytics and Google Looker Studio, Tableau, Teradata SQL, Oracle SQL, and Microsoft SQL Server.

Provide support assistance to fellow employees in the use of the company's Microstrategy implementation. Also manage build projects, providing project management and data quality auditing for data imports. Assist with architecture of new Microstrategy attributes and metrics through integrations with the Oracle SQL data sources used by the BI platform.

Provided enterprise and large businesses with direct support assistance on Adobe Digital Marketing Cloud products, formerly known as Omniture. Assisted with the creation of a premium direct support model for large customers, and provided direct support to large enterprises paying for premium service offerings. Assisted first tier team members with resolving incidents, both through incident-based assistance and direct mentoring. Designed and deployed processes, documentation, reporting and workflow models to assist with managing and measuring the department's workload.

Provided network (LAN and WAN) support to hotel engineering staff. Assisted hotels with the restoration of network services via phone support. Provided email and incident-based assistance to second level agents to help them resolve outstanding guest support issues.

Started as enterprise support agent and moved into a team lead role within five months. Assisted teams of agents with providing enterprise employees with desktop support in a mixed desktop/laptop PC environment. Provided agents with both technical assistance and workflow and process management assistance. Provided account management with metrics and customer relationship assistance. Built documentation and processes around supporting specific customers.