David Mccoll Email & Phone Number

Ottawa, Ontario, Canada

CSC had a requirement for a Change Management Consultant - Specialist to provide change management services specific to the Enterprise Data & Information Management (EDIM) team in support of the Microsoft 365 (M365) project. The Change Management Consultant specialist was to define the strategy and validate that the tactical activities of the EDIM component of the M365 communications plan is complete.Responsibilities:Developed a comprehensive change management strategy and associated plans tailored to the EDIM M365 initiative.Collaborated closely with CSC Communications and Engagement teams to align EDIM M365 change management plans with the overarching M365 change management strategy.Executed awareness and training updates for EDIM M365 products, including delivering executive emails.Identified stakeholders and orchestrated engagement activities to ensure buy-in and support for the EDIM M365 initiative.Evaluated EDIM M365 awareness and training products against predefined criteria, ensuring alignment with communication plans and objectives.Established structured and repeatable processes for developing EDIM M365 communications products, from conceptualization to publication, distribution, and evaluation.Consulted with relevant departments and agencies to share best practices and lessons learned in M365 change management approaches.Reviewed and addressed M365 messaging requests from EDIM managers, ensuring consistency and effectiveness in communication efforts.

Ottawa, Ontario, Canada

ISED was embracing a hybrid workforce model as part of the future of work, blending teleworking from Canada with on-site work at designated worksites, Government of Canada co-working sites, and shared collaboration spaces. To support this transition, ISED requires an adept professional to spearhead change management initiatives within the CIO and Digital Transformation Services Sector.Responsibilities:Conduct change impact analysis and manage change management activities.Develop stakeholder impact assessments to understand varying needs and concerns.Facilitate stakeholder meetings, workshops, interviews, and discussions to gather insights and ensure alignment with the agenda a subject matter.Create and implement change management strategies and plans, drawing from established models such as ADKAR.Craft comprehensive communications plans/strategies to ensure effective dissemination of information.Identify and utilize tools and resources to enhance stakeholder engagement and adoption.Evaluate user readiness and address potential points of resistance by developing counter strategies to foster positive acceptance of change.Assist in developing and delivering training programs, coordinating efforts with other stakeholders.Provide expert advice on change management, resistance management, and change sponsorship to project managers, business leads, and other stakeholders.Establish metrics to measure early adoption and track progress, reporting issues as necessary.Consult with senior leaders to gain sponsorship, approval, and engagement in executing the change management strategy.Attend weekly/monthly meetings related to CM objectives as required.

Ottawa, Ontario, Canada

Experienced Change Management Consultant supporting various Information Management (IM) projects/initiatives at ESDC.Responsibilities:Formulate tailored change management plans leveraging established methodologies in collaboration with internal teams for each significant change/project.Craft work plans aligned with the change agenda to facilitate smooth implementation of diverse changes.Identify performance gaps vis-à-vis change standards and enact corrective strategies to ensure comprehensive organizational buy-in.Facilitate knowledge transfer to project teams and client staff through diverse channels such as individual and group training sessions, demonstrations, and comprehensive documentation throughout project life-cycle.Ensure meticulous upkeep of all project artifacts in adherence to established Government of Canada (GoC) document management standards.

Gatineau, Quebec, Canada

Organizational Change Management Consultant at Shared Services Canada (SSC), offering strategic guidance and operational support to Electronic and Information Services (EIS) in alignment with the Government of Canada's Strategic Plan for Information Management and Information Technology. Spearheading various IM projects/initiatives, predominantly focusing on GCdocs (Open Text) and M365, to drive change within the organization.Responsibilities:Develop comprehensive Change Management Strategies and Plans tailored to organizational needs.Applied formal Agile Methodology practices including Kanban Board development, Scrum meetings and Agile training in all projects. Perform impact analyses on stakeholders for designated projects, assessing impact levels, and implementing mitigation strategies.Develop Readiness Assessments for programs, facilitating smooth transitions from GCdocs to M365 from both client and departmental perspectives.Work with internal groups to develop SharePoint sites that would help automate processes and streamline employee’s workload.Developed focus groups from a Change Management perspective.Participated in early testing of M365 translation functionality and auto classification functionality.Developed Key Performance Indicators (KPIs) for tracking progress such as measuring sprint completion metrics.Devise communications strategies, leveraging pilot projects and phased roll-outs to effectively communicate change initiatives.Formulate stakeholder engagement strategies targeting senior management and impacted stakeholders, facilitating awareness and buy-in.Lead stakeholder engagement activities to gather feedback and ensure alignment with project objectives.Address change management and leadership issues proactively, identifying root causes and recommending appropriate interventions to bridge performance gaps.

Ottawa, Ontario, Canada

The Department of Foreign Affairs, Trade and Development (DFATD) relies on two mission-critical IT web applications to process import and export permits for over 4000 businesses and individuals in Canada. These systems were at end-of-life and needed replacement to ensure that Global Affairs can fulfill its mandate under the Export and Import Permits Act (EIPA), with approximately 2000 permits processed daily.The Project Management Office needed professional resources to support the change management effort across the business pillars of the project.Responsibilities:Assist in developing a Change Management Approach for the project.Provide support and input for the design and conduct of a change readiness assessment to plan and execute a change management strategy.Identify benefits and pain points for each stakeholder group, communicate with GAC leadership, manage expectations prior to deployment, and tailor messaging and communication packages accordingly.Identify change management tools required for development to achieve the Change Management objective of the project.Document Change Management risks and associated mitigation strategies relevant to the project.Develop, document, and deliver stakeholder engagement strategies focusing on senior management and impacted stakeholders, and then develop tactical change management implementation plans to create awareness and gain buy-in.Develop and implement resistance mitigation strategies.Support the improvement of organizational effectiveness through people-centred change resulting in acceptance of change, an improved environment, reduced stress, greater involvement by internal and external stakeholder groups, and a more responsive internal workforce.Support performance measurement and evaluation metrics based on change management frameworks.Conduct performance monitoring and reporting activities on change management and evaluate the effectiveness of the change management initiative.

Ottawa, Ontario, Canada

Worked on the Medical Information Management Systems (MIMS) as a Business Analyst. Documented the “as-is” and “to-be” state for the Civil Aviation Medicine Information System (CAMIS) and the Marine Medicine Information System (MMIS) in preparation for updating the functionality of each system. CAMIS is an existing application that required additional functionality to reduce manual processes. MMIS was an entirely manual system that will be made more efficient and cost effective by implementing automated processes.Responsibilities:Develop the Requirements Management Plan and Business Requirements documents.Work with client groups to develop process flow diagrams depicting the “as-is” state.Develop Use Case Model and data flow diagrams using MS Visio.Develop MIMS Business Requirements Documents.Document the “to-be” state.Facilitating meetings and discussions with stakeholders to develop resistance mitigation strategies and tactics.Develop Change Management Plans and Stakeholder Engagement plans for client groups.Reporting on a regular basis to the Project Manager on client engagement activities.

Gatineau, Quebec, Canada

Sustainable Enterprise Consulting works with clients around the world to integrate sustainability into strategy, product and technology design, investment decisions and government policy.Responsibilities:Identified companies to review regarding responsible sourcing practices.Research and document:Key stakeholdersLeading practicesTransparencyExternally recognized leadership on responsible sourcing

Gatineau, Quebec, Canada

Working on the Separation Clearance initiative with the Integrated Business Process (IBP) team to develop, analyze and evaluate functional requirements, identify business processes for redesign, develop statements of requirements for considered alternatives, define interfaces and establish test criteria. The objective is to identify modifications, potential solutions and suggest a recommended course of action using selected departmental methodologies.Responsibilities:Engage and collaborate with key stakeholders to assist in the development of new business processes.Create, monitor and update business process Key Performance Indicator (KPI) models to evaluate the feasibility of key end-to-end business processes.Designed and developed engagement strategies for each client group involved in system changes.Developing, documenting and delivering stakeholder engagement strategies focusing on senior management and impacted stakeholders and then developing tactical change management implementation plans to create awareness and gain buy-in.Conduct business process modelling using MS Visio and iGrafx.Worked closely with the Senior Project Manager to develop the WBS and applied all necessary changes and updates on a regular basis.Define roles and responsibilities of key stakeholders to deliver Change Management activities.Define and develop Change Management strategies including a Readiness Assessment and Change Management Plan for timely adoption and smooth transition to the new processes using the ADKAR model.Documenting impact analyses on stakeholders for the projects identifying impacted stakeholders, analyzing the level of impact and developing mitigation strategies including focus groups and measuring levels of change fatigue.

Gatineau, Quebec, Canada

Change Management Support to assist with the implementation phase of the Incident and Event Management (IEM) system.Responsibilities:Following the Agile Scrum methodology, worked closely with the business users inidentifying, validating and refining user requirements.Working with client groups to build consensus in a collaborative environment.Conducting change readiness assessments for impacted stakeholders. Based on these assessments, I provided recommendations to address pain points, leverage strengths and gain buy-in;Developed a Change Management Plan including stakeholder engagement strategies to identify and reduce resistance levels early in the process.Identifying stakeholders, documenting impact mitigation strategies including measuring levels of change fatigue.Developed tailored communications products in support of change management requirements for each of the impacted stakeholder groups using different formats, channels, messages and tone to support the needs of each diverse user group.Developing and implementing both internal and external communications strategies that offered strategic advice and tactical implementation approaches.Developed and facilitated regular stakeholder presentations and discussions to gather information on new features and develop mock-ups for review and development.Translated user requirements into detailed requirements specifications in user storyformat using MS Team Foundation Server and MS Visio.Translated business process descriptions into specific requirements.Identified opportunities for process improvement including full end-to-end process mapping with a view of enhancing the user experience with improved usability and built in help screens to guide users through the various functions of the system.Managing client expectations regarding the level of effort required to implement and use the new system.

Ottawa, Ontario, Canada

Develop a pilot to test the viability and potential benefits of expanding remote traveller processing at select small and remote ports of entry in Canada to increase efficiency, while maintaining border integrity.Responsibilities:Working in an Agile Scrum environment using rapid prototyping for the development of an automated kiosk and related web-based software for the manipulation of hardware components such as access control equipment, lighting, signage and video surveillance equipment.Developing, documenting and delivering stakeholder engagement strategies focusing on impacted stakeholders and then developing tactical change management implementation plans to create awareness and gain buy-in.Documenting impact analyses on stakeholders, identifying impacted stakeholders, analyzing the level of impact and developing mitigation strategies. Analyzing workflow and process mapping, documenting “as-is” and “to-be” process flow simulations and diagrams using MS Visio.Identified opportunities for process improvement including full end-to-end process mapping with a view of enhancing the user experience with improved usability and built in help screens to guide users through the various functions of the system.Developing design mock-ups of the port infrastructure and surveillance video viewing station.Assisting clients to assess current state of video surveillance and security capability at Class I airports and land border crossings using AutoCAD, Source Works and CCTV Video CAD software to recreate existing infrastructure.Worked with teams to define and document the scope, objectives and plans for role out of the initiatives including IT transformation.Assisted in coordinating all physical installation and testing of video, audio and related equipment.Assisted in the development of usability studies to ensure components were efficient, effective and satisfactory for the user community.

Ottawa, Ontario, Canada

Responsible for the development of a strategic plan for increasing training and employment opportunities for female ex-offenders through social enterprise.Responsibilities:Review existing processes, initiatives.Research and identify risks/benefits of the initiative including social and environmental impact.Develop a list of organizations that currently train and hire ex-offenders.Identify and engage all stakeholder groups including potential employers, offenders and social services support workers.Developing, documenting and delivering stakeholder engagement strategies focusing on impacted stakeholders and then developing tactical change management implementation plans to create awareness and gain buy-in.Developed an action plan for engaging potential employers.Managing client expectations regarding the level of effort required to implement and use the new process.Developed a review process to adjust for successful implementation, and.